Assertiveness is an essential quality in business and has a strong crossover in our personal lives. This course is for individuals who need to manage relationships effectively in a confident, self-assured manner.
DurationCourse Overview
Assertiveness is an essential quality in business and has a strong crossover in our personal lives. This course is for individuals who need to manage relationships effectively in a confident, self-assured manner.
Defining assertive, submissive, passive and aggressive behaviour
Communication preferences
The basic steps to developing an assertive approach
Managing relationships – the ability to disagree constructively and with confidence
Establishing and maintaining an assertive manner
Course Benefits
Foster an assertive and healthy environment in the workplace resulting in an improved customer experience through a developed mutual workplace respect and productivity. Help staff to positively handle challenging situations in a clear and concise manner.
PETA was founded in 1970 by Alex Zemenides who, at the time, was Managing Director of component manufacturing company Sealectro. At the time, Zemenides felt there was a lack of training and development opportunities for his staff in the local area.
Training that could be tailored to his staff and business, that met industry and commercial standards and that didn’t have to work around a rigid syllabus or programme.
Together with five other local businesses, he created the Portsmouth Engineering Training Association – PETA – that was based in Southsea, Portsmouth.
This course will enable you to be more effective, positive and competent in the workplace, by learning to be firm but fair with your colleagues. It will help you make a plan for realistic change and enable you to realise the benefits of assertive behaviour and recognise the differences between bein...
I have a qualification in training delivery and have delivered various courses and workshops, including Counselling Skills.
In order to achieve maximum potential, individuals need to develop an ability to communicate clearly and effectively. This requires a high level of self-awareness and sensitivity to the impact of their behaviour on others - as well as an ability to respond confidently and professionally in a range ...
This course is designed to introduce you to the skills and techniques of being confident, assertive and the ideas that underpin them.
Being assertive is the key to building and maintaining productive relationships with clients, colleagues, line managers and subordinates alike.
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