Assertiveness is an essential quality in business and has a strong crossover in our personal lives. This course is for individuals who need to manage relationships effectively in a confident, self-assured manner.
DurationCourse Overview
Assertiveness is an essential quality in business and has a strong crossover in our personal lives. This course is for individuals who need to manage relationships effectively in a confident, self-assured manner.
Defining assertive, submissive, passive and aggressive behaviour
Communication preferences
The basic steps to developing an assertive approach
Managing relationships – the ability to disagree constructively and with confidence
Establishing and maintaining an assertive manner
Course Benefits
Foster an assertive and healthy environment in the workplace resulting in an improved customer experience through a developed mutual workplace respect and productivity. Help staff to positively handle challenging situations in a clear and concise manner.
PETA was founded in 1970 by Alex Zemenides who, at the time, was Managing Director of component manufacturing company Sealectro. At the time, Zemenides felt there was a lack of training and development opportunities for his staff in the local area.
Training that could be tailored to his staff and business, that met industry and commercial standards and that didn’t have to work around a rigid syllabus or programme.
Together with five other local businesses, he created the Portsmouth Engineering Training Association – PETA – that was based in Southsea, Portsmouth.
We tailor training courses to your precise needs, working with your policies, procedures and values. We frequently blend several skill elements together supporting specific business goals and themes.
In our experience this is often a very misunderstood behaviour and is often confused with aggression. We are not born assertive and the behaviour does not come naturally to most people.
Assertiveness Course Is Offered By Creativedge Training & Development
This guide aims to provide you with the knowledge and skills required to influence the outcomes of a variety of business interactions and to increase confidence, self-esteem and self-motivation.
Identify situations where you will likely need to communicate assertively
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