Assertiveness is an essential quality in business and has a strong crossover in our personal lives. This course is for individuals who need to manage relationships effectively in a confident, self-assured manner.
DurationCourse Overview
Assertiveness is an essential quality in business and has a strong crossover in our personal lives. This course is for individuals who need to manage relationships effectively in a confident, self-assured manner.
Defining assertive, submissive, passive and aggressive behaviour
Communication preferences
The basic steps to developing an assertive approach
Managing relationships – the ability to disagree constructively and with confidence
Establishing and maintaining an assertive manner
Course Benefits
Foster an assertive and healthy environment in the workplace resulting in an improved customer experience through a developed mutual workplace respect and productivity. Help staff to positively handle challenging situations in a clear and concise manner.
PETA was founded in 1970 by Alex Zemenides who, at the time, was Managing Director of component manufacturing company Sealectro. At the time, Zemenides felt there was a lack of training and development opportunities for his staff in the local area.
Training that could be tailored to his staff and business, that met industry and commercial standards and that didn’t have to work around a rigid syllabus or programme.
Together with five other local businesses, he created the Portsmouth Engineering Training Association – PETA – that was based in Southsea, Portsmouth.
This workshop aims to help individuals take steps towards a more effective working relationship with their manager/ supervisor and colleagues.
Learn about personal communication styles, what assertiveness really is and how to deal with challenging situations more confidently.
This practical course will equip you with the skills to be assertive in a range of work situations. You will learn how to use different behaviours and techniques to deal with key stakeholders with assertion and confidence.
Express yourself more clearly, openly and confidently in your personal and professional relationships. This course is intended for anyone that needs to develop their assertiveness skills and improve communication with others
This course is designed to enable managers and colleagues to think, feel and behave assertively.
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