Assertiveness Skills

Overview

This course will help you feel more confident in how your handle your colleagues, your manager and your customers.

 You will feel more comfortable in how to influence people as well as addressing areas of concern inside and outside of your organisation.  At the end of the course you will have developed an action plan to help you apply what you have learnt from the day.

Our small group training courses allow for plenty of time to discuss specific challenges.

We Also Offer The Option Of Virtual Training/Coaching.

Booking confirmations: We will email you to confirm receipt of your booking within five working days. A confirmation invoice will be issued to either request payment by either BACS or confirmation of payment if you have made a card payment already through our Stripe Account.

 This will be issued within five working days. Also detailed joining instructions are normally released by email at least seven working days prior to the date of the course.

Objectives

• You will have greater confidence in communicating your message

• Be more aware of your feelings and how they effect others

• Recognise poor and excellent communication and behaviours

• Greater awareness of Body Language - positive and negative

• Be able to deal with difficult people and situations

• Be more assertive and less aggressive / passive

• Greater confidence in opening and closing conversations

• Dealing with complaints and improving customer service

• Agreed (SMART) action plan to implement / practise in the workplace

Testimonials

• I appreciated being a non-pressured environment to talk about how I approach my job

• Discussions about `real problems' was very helpful!

• I am now able to make my points more clearer to other people and be more assertive

• Helped to raise my confidence and self worth

• Very informal, friendly and helpful

• Really helped me realise the importance of putting myself first and to recognise I am important

• Raise my confidence in gaining clarity from my manager

• Thank you very much for an excellent course, which I would thoroughly recommend and I'm feeling very positive that I will become more assertive from now on!

• Excellent course with good input and good speed of course covering all my needs

• Excellent course covering alot of different areas