This covers the core skills required to effectively manage difficult people and conflict situations whilst retaining respect and good relationships. This course is ideal for anyone who works with clients, suppliers or other team members where problems, issues and environments create tension and pres
Managing difficult people, conflict situations and assertiveness skills
This covers the core skills required to effectively manage difficult people and conflict situations whilst retaining respect and good relationships. This course is ideal for anyone who works with clients, suppliers or other team members where problems, issues and environments create tension and pressure.
Course content includes:
Understand the impact difficult people can have on you and how to control it
Learn how to communicate and work well with authority to gain support
Dealing with and creating change and the reasons why people resist
Learn how to get your point over so your thoughts are considered
Effective and persuasive communication (verbal & vocal)
The bigger picture message of what we say (NLP)
Learn how to defuse someone's tension and anger
Understand how to deal with problems and the 5 step process when problems involve multiple people
Understanding the different personality styles and how to communicate with each different style to build rapport
Assertiveness skills and approaches you can use in different situations
The conflict management model and what to do when faced with confrontational and difficult situations
Questioning techniques and how to use them to get to the route cause of a problem and help seek a solution
How to minimise stress and pressure to minimise tension
When to push back and how to say no nicely when needed
About Us
E-learning, classroom and online sales training and development programmes working with clients across the North West, UK and USA
Transforming customer experiences and optimising sales results so you outperform the competition
We work with Sales Leaders and CEOs to help them achieve record-breaking turnovers and sales results through business development strategies, sales process development, technology applications, sales training and customer service programmes.
Distance working is increasing, so we have to ask, how can we improve our sales team's performance and adapt to the new buyer behaviours and lead generation methods. All our sales trainers have successfully worked with SME’s and Blue-Chip companies alike to optimise their team’s sales performance.
In a growing digital age, your sales team must gain the best business development skills to secure new business and generate high growth from your existing clients.
Whether you are selling software or other products, services or solutions, our courses and 360-degree sales training solution will develop your sales team and help you enhance business performance. Fast track or long-term training programmes, we can help you accelerate your sales team’s performance.
Solutions2Success is an industry accredited online sales training and blended learning organisation based in the North West UK, providing leading sales training programs to sales teams across many sectors.
Both UK and USA companies benefit from bespoke sales training programs curated by our Institute of Sales Management Education Endorsed Centre’s highly experienced sales trainers to help ensure sales teams can transform customer experience and optimise sales results.
At Solutions2Success, we pride ourselves on curating personal approaches to each client and tailoring our sales training programs to achieve great results so you achieve your sales objectives. We support companies both locally in the UK and Across the USA.
If you're marketing to individuals or businesses, you'll need to be familiar with various ideas when it comes to modern sales strategies. Times are changing.
Whether you’re selling products, selling software or services, every year, they are innovating, and you need to do the same to stay ahead of the competition and exceed customer’s expectations. Understanding people is the same.
Through our online sales training and 360-degree blending learning approach, your sales team will develop an excellent knowledge of the sales process steps and strategies, business development and lead generation, social selling, key account acquisition and development, telephone sales and face to face meetings.
By conducting continuous online sales training and development through a blended learning approach, you can improve revenue and connect efficiently with clients by utilising sales tactics from validated theories and proven sales methods.
Our industry experts will work with you and your business development and account management team to aid and enhance your sales team's skills.
Whether you're searching for intensive sales training or focusing on solution selling sales tactics for selling software or solutions, we've got you covered. Our industry accredited team will assist you in increasing revenue and developing deeper relationships with your customers.
We offer expert training and coaching, consultancy, and support, as well as team development. Our coordinated sales training programs are designed to support your business team, sales operation, HR and training department. For more insight and information on the online sales training programs, get in touch today.
Run by fully qualified facilitators with experience in the field, we offer the latest ‘cutting edge’ programmes to expand professional practices, and enable the further empowerment of clients and patients.
If you have problems expressing your own opinions and feelings or struggle to say no without feeling guilty it is possible that you have difficulty asserting yourself.
Anyone who would like to take more control to improve their impact, effectiveness and credibility. Those who want to project a positive, self-assured image that builds rapport and gains professional co-operation
This course will help delegates to understand the behaviours and attitudes that affect the way people respond to each other, and as a result teaches the learner assertive and positive response techniques.
We only run in-house workshops so we can tailor each one to our clients needs, people and culture.
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