"Believe in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your own powers you cannot be successful or happy" Norman Vincent Peale (1898 - 1993)
Duration"Believe in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your own powers you cannot be successful or happy" Norman Vincent Peale (1898 - 1993)
Objectives:
As a result of attending this course participants should be aware of:-
How to make clear specific requests
How to say 'No'
How to handle criticism
How to manage feelings
How to take the initiative
How to build self-esteem.
Suitable for:
Anyone experiencing difficulties getting people to listen to them or dealing with difficult people.
Sylvia Barrett has worked as a trainer in Edinburgh, Glasgow and around Scotland for over 20 years.
She was previously the Training and Development Manager for the largest Housing Association in Scotland.
Sylvia holds an Honours Degree in Psychology from Edinburgh University, she is also a member of the Chartered Institute of Personnel and Development.
At present she is also an Associate Lecturer with the Open University teaching The Managing Care course which is recognised by The Scottish Social Services Council for managers of residential care.
Sylvia won the Innovations in Personnel award presented by the Society of Directors of Personnel in Scotland and the Chartered Institute of Housing training for the millennium award.
Sylvia’s main areas of work are supporting workers who are employees in the care and supported housing sector, with a particular interest in care of older people.
Her style is relaxed, humorous and informative. She uses her wit, humour and intelligence to impart knowledge and skills in a stress free environment.
Training courses can be delivered in-house and tailored to the employers needs.
Training course costs can be agreed per head or per event.
Main training course locations include Edinburgh and Glasgow.
Non-assertive, passive aggressive or aggressive behaviour can cause misunderstandings, frustration and even a breakdown in relationships at work.
This Course will help to empower people to develop the skills required to build upon communication skills, being self-assured and confident without being aggressive
This course with preparatory and post course materials will give you knowledge and practice for evaluating situations and responding appropriately. It will focus example situations that you may encounter during your doctorate.
This course provides a solid foundation of self-esteem and assertiveness through practical techniques and strategies to develop confidence and communication skills.
Working with you to improve the quality of your service through your people. Developing Your People, Growing Your Business, Achieving Your Dreams. Let us work with you! Sandra Pollock is a Chartered Fellow and a Registered and Approved GrowthAccelerator Business Coach working with businesses and ma...
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