"Believe in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your own powers you cannot be successful or happy" Norman Vincent Peale (1898 - 1993)
Duration"Believe in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your own powers you cannot be successful or happy" Norman Vincent Peale (1898 - 1993)
Objectives:
As a result of attending this course participants should be aware of:-
How to make clear specific requests
How to say 'No'
How to handle criticism
How to manage feelings
How to take the initiative
How to build self-esteem.
Suitable for:
Anyone experiencing difficulties getting people to listen to them or dealing with difficult people.
Sylvia Barrett has worked as a trainer in Edinburgh, Glasgow and around Scotland for over 20 years.
She was previously the Training and Development Manager for the largest Housing Association in Scotland.
Sylvia holds an Honours Degree in Psychology from Edinburgh University, she is also a member of the Chartered Institute of Personnel and Development.
At present she is also an Associate Lecturer with the Open University teaching The Managing Care course which is recognised by The Scottish Social Services Council for managers of residential care.
Sylvia won the Innovations in Personnel award presented by the Society of Directors of Personnel in Scotland and the Chartered Institute of Housing training for the millennium award.
Sylvia’s main areas of work are supporting workers who are employees in the care and supported housing sector, with a particular interest in care of older people.
Her style is relaxed, humorous and informative. She uses her wit, humour and intelligence to impart knowledge and skills in a stress free environment.
Training courses can be delivered in-house and tailored to the employers needs.
Training course costs can be agreed per head or per event.
Main training course locations include Edinburgh and Glasgow.
Your ability to effectively articulate your thoughts and desires is critical to your success in any endeavour, both in and out of the workplace; whether you let others have things their way to keep the peace,
We only run in-house workshops so we can tailor each one to our clients needs, people and culture.
This Level 1 Assertiveness Training course is for people who want to build confident and robust working relationships with colleagues and customers.
Aggression is what you resort to if you don’t want to be ‘passive’ any longer but don’t know how to act assertively. It’s counter-productive in the long term because even if you get what you want this time, people are more likely to resist you in the future. Far better to find the middle ...
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