"Believe in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your own powers you cannot be successful or happy" Norman Vincent Peale (1898 - 1993)
Duration"Believe in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your own powers you cannot be successful or happy" Norman Vincent Peale (1898 - 1993)
Objectives:
As a result of attending this course participants should be aware of:-
How to make clear specific requests
How to say 'No'
How to handle criticism
How to manage feelings
How to take the initiative
How to build self-esteem.
Suitable for:
Anyone experiencing difficulties getting people to listen to them or dealing with difficult people.
Sylvia Barrett has worked as a trainer in Edinburgh, Glasgow and around Scotland for over 20 years.
She was previously the Training and Development Manager for the largest Housing Association in Scotland.
Sylvia holds an Honours Degree in Psychology from Edinburgh University, she is also a member of the Chartered Institute of Personnel and Development.
At present she is also an Associate Lecturer with the Open University teaching The Managing Care course which is recognised by The Scottish Social Services Council for managers of residential care.
Sylvia won the Innovations in Personnel award presented by the Society of Directors of Personnel in Scotland and the Chartered Institute of Housing training for the millennium award.
Sylvia’s main areas of work are supporting workers who are employees in the care and supported housing sector, with a particular interest in care of older people.
Her style is relaxed, humorous and informative. She uses her wit, humour and intelligence to impart knowledge and skills in a stress free environment.
Training courses can be delivered in-house and tailored to the employers needs.
Training course costs can be agreed per head or per event.
Main training course locations include Edinburgh and Glasgow.
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