Assertiveness Skills

Assertiveness Skills

At some time or other, most of us give in to people in authority or to those who are dominant or difficult. It stops us from achieving our own goals and leaves us feeling inadequate, stressed and angry. This course identifies the behaviour patterns that lead to these situations. You will practise a new set of behaviour patterns so that you won’t feel out of control in interpersonal situations.

The course content and duration is dependant upon the specific needs of the organisation.

Who should attend?

Directors, managers, executives and all staff whose job role requires them to interact effectively with others.

Typically, you will learn how to:

• Identify behaviours in themselves and others that lead to non-assertive behaviour

• Use a variety of assertiveness skills to deal with people

• Manage both aggressive and submissive behaviour

• Project your own authority in an assertive way

• Gain confidence in group situations

• Learn how to influence difficult people to ensure positive gains for all

This workshop uses a video to highlight behaviour styles at work and a personality questionnaire to help you understand your own behaviour and ways to adapt to the behaviour of others. It is a highly participative course, based around the needs of each individual attending.