This course provides the practical skills to improve confidence and effectiveness when dealing with others.
Assertiveness Skills
This course provides the practical skills to improve confidence and effectiveness when dealing with others.
As a result of attending this course, you will learn how to:
express yourself more confidently
exercise more control in difficult situations
deal with “difficult” people, more effectively
encourage others to behave more assertively towards you
say no, ask for help, give and receive feedback effectively and confidently
At the end of the course you will develop your own ‘Genuine Assertiveness’ action plan.
Themes
Assertiveness is a life skill
We look for “win -win”
Assertiveness does not mean getting everything you want
Programme
Session 1: What Are Good Interpersonal Skills and How Do We Define Them? – What are the barriers to Interpersonal Communication.
Session 2: Taking Responsibility for Our Behaviour – With tutor input and group discussion, the course focuses on behaviour being a variable rather than a constant.
Session 3: Choosing and Making the Approach
the importance of anticipating reactions and choosing the appropriate strategy
understanding objections
laying foundations for agreement
group discussion
Session 4: What is Assertiveness? – Developing an Assertive Style
Session 5: The Assertive Techniques
For example:
basic assertion
broken record
fogging
negative feelings assertion
workable solution
discrepancy assertion
Session 6: The Importance of Body Language
how to use it
how to recognise it in others
Session 7: Short video ‘Say What You Want’ – Followed by discussion.
Session 8: Let’s Be Practical
Where do we go from here? What have we learned and what can we do with it?
Course members will be asked to commit themselves to the practical actions they will take as a result of attending the course.
Why choose Yellowday?
Yellowday provides organisations with high quality, effective training to enhance individual, team and overall business performance.
If you are looking for a good quality, reliable training service that will inform, inspire and motivate your people, then Yellowday can help.
We will take the time to understand your organisation and what you need from your training – and we’ll deliver effective training sessions that will help you achieve real results.
Here are some of the benefits our customers enjoy:
A reliable, personal and prompt service – from enquiry to delivery and beyond!
Working with a team of enthusiastic, inspiring and motivating business professionals with many years’ experience in delivering high quality training solutions
A fair pricing strategy for both in-house training and discounted open scheduled courses helps customers get the most from their training budget
A free outsourcing service – if you are short on time or resource, let us help – Yellowday has an extensive network of training partners so we are able to source a wide variety of training course subjects quickly and at competitive prices
Training needs analysis and tailoring the training to meet your needs – all provided at no extra charge (unless substantial time to carry out the work is required!)
Help with the administration at no extra charge – we are happy to help with the logistics, from organising the training venue to sending out course joining instructions
Free training evaluation summary – helping you measure your return on investment and recommending further possible areas for development
Based in Hampshire we are centrally located and are happy to work with clients across the UK and Europe
Our trainers
Enjoyable training with an experienced practitioner are two of the key ingredients needed for effective training.
When you work with Yellowday’s training consultants you work with current practitioners of all the subjects they deliver. With many years business experience working at all levels, our trainers bring a wealth of experience to bear on the issues you face in your organisation.
Our trainers have extensive experience delivering training across a broad range of public and private sector organisations. They specialise in the design and delivery of business training and coaching programmes.
All with unique training styles, they are great communicators and have lively, enthusiastic, flexible approaches that encourage and maintain interest.
Everyone at Yellowday is focused on helping people achieve their potential and realise their purpose!
Aggression is what you resort to if you don’t want to be ‘passive’ any longer but don’t know how to act assertively. It’s counter-productive in the long term because even if you get what you want this time, people are more likely to resist you in the future. Far better to find the middle ...
life can be very painful. These skills will provide opportunities and benefits to participants in their professional and personal lives.
Becoming more assertive can be immensely beneficial - discover how to deal with people confidently and effectively, without being too passive or aggressive. This course will benefit lawyers and non-law professionals alike.
The courses are for anyone, men and women, young or old of any background or ability. The courses are entirely suitable both for people who want to be more assertive in everyday situations and people who want to apply the skills in professional contexts. The more varied students are the better the ...
This course is designed to give attendees a greater understanding of assertive behaviour and to encourage enhanced performance in the workplace by building self-confidence and developing appropriate skills and techniques.
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