Assertiveness Skills

Course Overview

This course focuses mainly on helping you build self-confidence, communicate better and achieve goals. Assertiveness is regularly referred to as a communication skill. The course outline meets marketplace requirements, offering coverage of all training needs met in this area.

So, what is Assertiveness? Assertiveness is being able to express your thoughts and needs suitably and is an important skill. Interactions with people at home, at work, employers, customers; this skill can help you to express yourself clearly and reasonably without offending others. This means finding the balance between apathy and aggression.

This skill means standing up for yourself even in the most difficult circumstances. How can I develop my Assertive skills? It likely won’t happen immediately but, by practising these skills, you will build up the self-confidence that you need to become assertive in life. You will become more constructive and competent as well.

Course Objectives

This course will enable you to—

• Learn the interpersonal skill of assertiveness and become self-confident

• Recognize the main categories of behaviour and how to react to them

• Try out the assertiveness techniques in their organizations

• Create an action plan to build on their new skills

• Understand the skills for a Win-Win solution

• Learn to be better problem-solvers and managers of people