This course provides learners with the skills and confidence to be more assertive in their interactions when it is necessary. It is very interactive with plenty of time for discussions and reflective practice.
DurationThis course provides learners with the skills and confidence to be more assertive in their interactions when it is necessary. It is very interactive with plenty of time for discussions and reflective practice.
Course content
What is meant by assertiveness
The effects of assertiveness on ourselves and others
Natural and emotional responses to events
Aggressive and submissive behaviour
Antidotes to neutralise the ‘fight or flight’ response
Assertive responses to deal with different workplace issues
Behaviour verses barriers
Types of assertiveness
Assertiveness models and tools
Personal strategy for being more assertive in work
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Assertiveness is often confused with aggression. Assertive individuals aim to be neither passive nor aggressive in their interactions with other people rather their aim is clear communication coupled with awareness of time and capability pressures. This session will demonstrate how you can use ass...
. Alternatively, if you find yourself in a position where you feel people are taking advantage of your good nature or that you need to stand up for yourself more in a non-aggressive manner then you will gain a great deal from this training course.
Assertiveness At Work Course Is Offered By Sereniti
This course identifies the behaviour patterns that lead to these situations. You will practise a new set of behaviour patterns to enable you to be in control in interpersonal situations
Phoenix Coaching provides bespoke single workshops, programmes and both written and video content.
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