This course provides learners with the skills and confidence to be more assertive in their interactions when it is necessary. It is very interactive with plenty of time for discussions and reflective practice.
This course provides learners with the skills and confidence to be more assertive in their interactions when it is necessary. It is very interactive with plenty of time for discussions and reflective practice.
Course content
What is meant by assertiveness
The effects of assertiveness on ourselves and others
Natural and emotional responses to events
Aggressive and submissive behaviour
Antidotes to neutralise the ‘fight or flight’ response
Assertive responses to deal with different workplace issues
Behaviour verses barriers
Types of assertiveness
Assertiveness models and tools
Personal strategy for being more assertive in work
We provide training throughout the Northwest. Our training is aligned to relevant guidelines. Our trainers are experts in various fields and each specialise in key subject areas.
They are all highly skilled and experienced trainers with many years of solid industry knowledge and a thorough understanding of relevant legislation, guidelines, standards, training frameworks and current practice.
All our trainers are expert at not only the course topic and the delivery of the course, but also in making the training relevant to your specific environment and training needs. We pride ourselves on tailoring our courses, making them bespoke to our clients.
No matter which of our courses you are interested in, we have an experienced, fully compliant trainer to meet your needs and deliver the training on the relevant subject.
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