Overview

Do you find yourself bowing down to others even though you disagree? Or perhaps you argue a lot with your colleagues? 

Maybe no one dares to argue with you, and you always get your own way!  If any of these ring true, you are not being assertive, and you are not reaching your full potential.

Your ability to effectively articulate your thoughts and desires is critical to your success in any endeavour, both in and out of the workplace; whether you let others have things their way to keep the peace, or you bulldoze others into submission, this is not an effective way to operate and will only serve to build resentment and stifle the growth of your team.

During this course you will explore a range of techniques to help you make a powerful and positive impression on others while remaining true to yourself.

This course is a core module in our Management & Leadership Fundamentals Course Bundle and our HR Course Bundle. It is also an optional unit in our Management Development Course Bundle.

Audience

This course is a must for managers, leaders, supervisors, and team leaders.  It is also suitable for anyone who is looking to build confidence and make an impact.

Learning Objectives

By Actively Participating In This Course, Delegates Wll Be Able To:

• Differentiate between assertive, aggressive, and passive behaviours

• Recognise and manage passive and aggression in an assertive manner

• Modify your behaviour to strengthen your position whilst remaining assertive

• Understand how conflict can arise and modify your behaviour accordingly

• Say ‘no’ with greater confidence

Prerequisites

There are no pre-requisites for our onsite or in-centre courses. For our Virtual Classroom training you will need a laptop or PC with a working microphone. A webcam is also recommended for the best experience!

Course Contents    

• What is Assertiveness?

• Assertiveness v non-Assertiveness behaviours

• Understanding appropriate body language and tone of voice

• Assertiveness techniques: DESC; Stages of Assertion; Saying ‘No’

• Rights and responsibilities

• Practice being asssertive