Assertiveness Training Course

by NobleProg (Canada) Claim Listing

A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.

£2960

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img Duration

7 Hours

Course Details

 A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.

Audience

  • Anyone who is looking to enhance their assertiveness skills

Aim

  • This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.

Objectives

By the end of the programme the participants will:

  • Understand and overcome the barriers to being assertive

  • Recognise behaviour traits within yourself and others and learn effective strategies for managing them

  • Communicate effectively with a wide range of people to achieve a win-win situation wherever possible

  • Effectively manage difficult situations.

 Course Outline

  • What is assertiveness and how can I achieve it?

  • Understanding and overcoming the barriers to assertiveness

  • Building self confidence

  • Communicating effectively – getting your message across

  • Identifying influencing strategies that can effectively manage difficult situations

  • Continuing Professional Development (personal reflection and action planning).  

  • Toronto Branch

    18 King Street East Suite 1400, Toronto

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