By the end of this course you will be able to identify examples of conflict within your workplace and have the ability to understand assertive, aggressive and passive behaviour, with an emphasis on measuring your own level of assertiveness.
DurationBy the end of this course you will be able to identify examples of conflict within your workplace and have the ability to understand assertive, aggressive and passive behaviour, with an emphasis on measuring your own level of assertiveness.
You will have a clear understanding of body language and its effect on conflict and we will give you practical steps that you can apply to any conflict situation to bring about a solution to the problem.
Edge Training is a Fully SETA Accredited, BEE Level 1, Corporate Training Company with a National Footprint.
We solve BBBEE related Skills Development Challenges in a meaningful way. We offer Learnerships and Courses accredited with the following SETA’s: SERVICES SETA, CATHSSETA, W&R SETA, MICT SETA and TETA SETA.
The programme is a one-day workshop designed to explore the delegates’ interpersonal skills which enhance the ability to communicate successfully with clients and peers alike.
Communication Skills and Assertiveness courses are offered by Malaikas Education & Resourcing Consultants .
Become more assertive, thereby reducing conflict, failure, stress and dissatisfaction.
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