At Your Service course is offered by Francois Ferreira Academy for all skill level. Our learners achieve excellence through constant practice, improved knowledge, and continual sharpening of their skills.
At Your Service course is offered by Francois Ferreira Academy for all skill level. Our learners achieve excellence through constant practice, improved knowledge, and continual sharpening of their skills.
With this solid foundation, we nurture their creativity and personality in the application of what they’ve learned. Allow us to help you develop your passion to become a master in your profession.
The academy equips students with the necessary skills to thrive in a highly competitive restaurant and hotel industry.
As Customer Care forms the biggest part of not only our life but also our service and the impact it may have on our guests, we look at topics such as effective customer care, customer information and accurate information, customer’s needs, the maintaining of information displays
This course prepares graduates to work at Point of Sale e.g. as cashiers or sales assistants. Focus is placed on customer skills as well as computer skills specific to the industry.
Valuable insights into personalisation by creating lasting connections with customers
When a call comes in you need to know how to communicate in a clear, professional manner and with confidence. You need to always keep the customer in mind.The techniques covered in this course will give you the confidence you need to be in control every time the phone rings.
Telephone Etiquette and Reception Skills course is offered by CBM Training. Our courses are designed for individuals to gain essential knowledge in a specific area of business, improve their skill set, and become more efficient.
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