BC Emotional Intelligence

This course is designed to give you tools, skills and techniques to perform your role whilst managing your emotions. Emotional Intelligence is a critical skill to assist us in dealing with our emotions, face challenges and deal with negativity as more and more demands are made of our cognitive, emotional and physical resources.

Objectives:

• Recognise the difference between IQ and EQ
• Understand the key elements of Emotional Intelligence and its importance
• Develop an awareness of why we behave the way we do
• Gain knowledge of how emotions effect behaviour
• Develop confidence to deal with negativity and challenges
• Introduce powerful tools and techniques to move from negative to positive emotional states.

Course Content:

• Lesson 1 What is Emotional Intelligence?
  • IQ V EQ: Emotional Intelligence at Work
  • Key Elements of Emotional Intelligence
  • The Importance of using Emotional Intelligence
• Lesson 2 Why do we behave the way we do?
  • The Psychological Mind
  • Automatic Instincts
  • EQ Self Awareness Test
• Lesson 3 How Emotional Intelligence Effects Behaviours
  • Multiple Intelligences
  • 5 EQ Competencies
  • Managing the Chimp
• Lesson 4 Personal Action Plan and Resources