Becoming a Successful Supervisor

Outline

Part One : Introduction

• What’s the difference now that you’re the Boss?

• How to be an effective supervisor

Part Two: Being Personally Effective

• Establishing your Authority

• Communicating for Understanding

• Asserting Yourself

• Dealing with Conflict

• Dealing with Stress

• Planning Projects and Activities

• Managing your Time

• Observing the Rules

Part Three: Working with Individuals

• Working through others

• Providing Feedback

• Training Your Staff

• Evaluating Performance

• Reviewing Performance

• Handling Performance Improvement

• Handling Discipline

• Handling Terminations

Part Four: Working with Groups

• Staffing your work Group

• Organizing your work group

• Using the talent in your group

• Making decisions that get results

• Conducting Work-Group Meetings

• Improving Productivity

• Handling Group Member Complaints

• Building an Effective Team