This workshop shows you the principles and practices of moving from being just a service provider to becoming a trusted advisor and a highly valued business partner.
In competitive times like these, customers are constantly reevaluating service providers and vendors. Developing a solid rapport with customers is the key to achieving stability and growing business.
This workshop shows you the principles and practices of moving from being just a service provider to becoming a trusted advisor and a highly valued business partner.
Learn proven skills for navigating critical conversations aligned with client business goals and maintaining positive communication with a consultative mindset.
Get hands-on practice applying these skills in class. After just 1 day, you’ll know how to build relationships that can thrive in any business climate.
How You Will Benefit
Learn to transform client challenges into opportunities
Navigate critical conversations for mutual benefit
Know the process for gaining trusted advisor status
Craft compelling messages that inspire and influence
Recognize personality types to adapt your communication style
What You Will Cover
Articulating how you help clients achieve business goals
Using communication skills that build trust and rapport
Planning to identify and align with client styles
Managing responses to challenging client situations
Practicing the art of influencing
Who Should Attend
Team leaders and other professionals working in hybrid, virtual or flexible work environments, and those who need effective solutions to help them collaborate and innovate with greater success.
Why CMC
Recommended: 94% would recommend to others
Sustainable: Tools for immediate and lasting impact
Expert: Faculty of leading business practitioners
Flexible: Choice of in person, online, on demand
Relevant: Learning for every level
Global: Local and international content and connections
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