Understand the concept of assertiveness and establish the difference between being assertive versus being aggressive or non-assertive.
DurationCourse Overview
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations in an assertive and confident way to get the best results possible out of them.
Learning Objectives
This workshop will help you to
Understand the concept of assertiveness and establish the difference between being assertive versus being aggressive or non-assertive.
Determine when, where and how to be assertive, body language and self-control (breathing techniques)
Manage and control your emotions in order to maintain a high level of assertiveness at all times
Establish how to create win-win working relationships by building self confidence and self-esteem in your personal and professional life. Use good communication skills during a conversation
Draft a script for a difficult conversation
Use specific steps to carry out a difficult conversation
Access additional resources as required o Maintain safety in a conversation
Introduction to IODT
IODT have been delivering vocational and academic professional development programmes in the UK and overseas for over 18 years, more recently established an office in Luton, operated a branch in Qatar (Middle East) with further expansion in West Africa.
We are experts in providing high quality accredited vocational training, and hold Centre Status ensuring our vocational qualifications are all accredited and internationally recognised.
Our diverse team of trainers both in the UK and overseas hold a vast pool of experience, knowledge and expertise in our vocational qualifications. We believe in the value of work-based learning to develop people at all levels from administration all the way up to senior management.
We are able to provide for all of these levels as our vocational qualifications range from Level 1 to Level 7, allowing a progression from Awards to Diplomas.
As such our experienced team of staff are committed to helping the delegates make the most of their experience at IODT under the direction of its Founder and Co-Directors.
Learn to deal with difficult situations clearly and calmly on this assertiveness training course. Acting assertively does not mean that you act unfairly or without empathy.
We will take the session at your pace, I will never push you to open up more than you feel comfortable to do so. The sessions are for your development.
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