Bpo And Call Centre Training

by Rise Global Academy Claim Listing

Call centre agents need to be clear, prompt and precise with their responses, and speak English correctly, pleasantly and intelligibly.

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Course Details

A complete training module to develop English communication skills for anyone who wants to enter the international call centre industry. In order to speak with customers across the globe, and answer queries satisfactorily.

Call centre agents need to be clear, prompt and precise with their responses, and speak English correctly, pleasantly and intelligibly.

 

Contents

This module provides an easy-to-follow, step - by - step programme in building English speaking skills, Accent, personality development and Interview skills 

  • Introduction to call centre industry

    • Training Highlights

      • Types of Call Centre

      • Functioning of a Call Centre

      • Scope of the Call Centre Industry

  • Soft Skills

    • Communication skills- Elimination of Grammatical errors

    • Telephonic skills - Outbound / Inbound / Marketing skills

    • Reading Skills - Focus on wave modulation

    •  Listening Skills

  • Accent

    • Accent Neutralisation - Elimination of Mother Tongue Influence(MTI)

    • Jaw Exercises, Pronunciation of Consanants & Vowels

    • Rules of Intonations

    • Basics of American & British Accent

  • Personality Enhancement 

    • Attitude Management

    • Killing Nervousness & Building Confidence

    • Body language & dress code

  • Prepration for an Interview

    • Resume Development

    • Understanding various rounds of Interview

    • Extempore - Improving thought process to speak on any given topic on the spot

    • Group discussion - Improving interacting skills to create a competitive edge over others.

    • Grammar / Aptitude / Listening Test

    • Personal Interview

Mock Practice
 

About The Course

The course enables an extensive learning of the communication concepts and professional skills that will help to enter into the high opportunity ITeS/BPO Sector.

After completion of the program, you will be able to serve customer effectively in a KPO/BPO and that ensures faster growth in the organization. BPO Training is aligned with NOS (National Occupational Standards) by IT/ITeS Sector Skills Council 

  • Gurgaon Branch

    C/o Spring Works, 4th Floor JMD Regent Arcade, Gurgaon

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