Call centre agents need to be clear, prompt and precise with their responses, and speak English correctly, pleasantly and intelligibly.
DurationA complete training module to develop English communication skills for anyone who wants to enter the international call centre industry. In order to speak with customers across the globe, and answer queries satisfactorily.
Call centre agents need to be clear, prompt and precise with their responses, and speak English correctly, pleasantly and intelligibly.
Contents
This module provides an easy-to-follow, step - by - step programme in building English speaking skills, Accent, personality development and Interview skills
Introduction to call centre industry
Training Highlights
Types of Call Centre
Functioning of a Call Centre
Scope of the Call Centre Industry
Soft Skills
Communication skills- Elimination of Grammatical errors
Telephonic skills - Outbound / Inbound / Marketing skills
Reading Skills - Focus on wave modulation
Listening Skills
Accent
Accent Neutralisation - Elimination of Mother Tongue Influence(MTI)
Jaw Exercises, Pronunciation of Consanants & Vowels
Rules of Intonations
Basics of American & British Accent
Personality Enhancement
Attitude Management
Killing Nervousness & Building Confidence
Body language & dress code
Prepration for an Interview
Resume Development
Understanding various rounds of Interview
Extempore - Improving thought process to speak on any given topic on the spot
Group discussion - Improving interacting skills to create a competitive edge over others.
Grammar / Aptitude / Listening Test
Personal Interview
Mock Practice
About The Course
The course enables an extensive learning of the communication concepts and professional skills that will help to enter into the high opportunity ITeS/BPO Sector.
After completion of the program, you will be able to serve customer effectively in a KPO/BPO and that ensures faster growth in the organization. BPO Training is aligned with NOS (National Occupational Standards) by IT/ITeS Sector Skills Council
RISE Global Academy is a leading soft skills development academy providing end-to-end training solutions. Our suite of offerings range from Personality Development, Communications Skills, Spoken English, IELTS, TOEFL & PTE Training, Voice & Accent Training, GRE/GMAT/SAT Coaching, Professional Grooming, Leadership Skills, Sales & Marketing training and other Corporate Trainings. The breadth and depth of RISE trainings makes RISE as the leading training academy of the country.
We revolutionize the way learning is provided, through our unique methodology which is highly customized. Our solutions are innovative and highly interactive through experiential and activity based learning.
RISE offers one of the best Spoken English and Personality Development Classes.
RISE is also one of the best career development and employability enhancement academies. We stand as a trusted brand for Spoken English and various Personality Development courses and we deliver quality programmes which give value to our stakeholders.
RISE courses are designed to develop English language skills for Effective Communication in day to day conversation and in professional environment. RISE is not only the best Spoken English Institute in Gurgaon but also it gives your personality a professional edge that helps differentiate you from others.
RISE has English language classes for Koreans, Japanese, and other foreigners and Expats in Gurgaon. Foreigners and Expats find RISE a very congenial, safe and well located place of learning for themselves and their family members.
The participants in RISE Personality Development Programmes range from CEOs/CFOs/Country Heads, Middle Management Executives to young MBAs, Engineers, CAs, Doctors & Lawyers. The programmes for very senior professionals are delivered through customized and appointment based one-to-one programmes addressing specific needs.
RISE Personality Development Programmes help you with Public Speaking, Presentation Skills, Business Meeting Skills, Accent Training, Voice Modulation, MTI Removal, Professional Grooming, Interview Preparation, Body Language Training, Sales & Marketing Training and Leadership Skills.
Whether you want to study abroad or migrate abroad, RISE provides end-to-end one-stop solution to your education, career and immigration counseling needs.
RISE has provided numerous corporate trainings to organizations such as Gurgaon Metro Rail, Multinational Corporations, Industrial Units, and Central & State Govt organizations. RISE provides Corporate Trainings at the client premises as well as at RISE training facility.
When you are talking on the phone you are unable to see the person expression or reaction they have in you. As you are the first person in contract with the customer it is therefore important for you to have the proper skill on how to communicate effectively on the telephone.
Telephone Etiquette course is offered by Skill Up Global. Soft skills are the most important skills required for anyone to be successful in life be it the confidence to face people, fearlessly to deal with difficult situation or just to be effective in everything you do in life.
Telephone Skills course is offered by Global Skills Academy. Soft skills help an individual to perform better in life, interact more efficiently with others and have better personal attributes.
Telecommunications are a very important part of business today. A caller forms an impression about the organization or person he/she calls in the first five seconds of the call. How the telephone is received is critical to the image of the person/organization.
Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important.
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