Customer service expectations are ever changing. Customers want first call or online resolution; they don’t want to have to repeat themselves. They want a consistent experience and better interactions.
Duration“BRAVO” is used to express approval that another person has done something well. It means job or performance well done and take a bow. Bravo is a shout of approval in applauding another that moved the person to want to say, “BRAVO!”
Bravo to you in customer service - you are often the voice or face of your organization and want to deliver service done well.
“Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do.” - Walt Disney
Customer service expectations are ever changing. Customers want first call or online resolution; they don’t want to have to repeat themselves. They want a consistent experience and better interactions. They want their emotions to be understood and validated before being offered quick fixes. Customer service done well means understanding how to manage the emotions in the interactions, making the customer feel welcome and understanding the customers’ journey.
To turn this around, participants will practice and understand how to use the five C’s:
At the end of the training, participants will be able to:
Since 1988 Compuease has made computer-based learning easy for individuals, corporations, organizations and government departments. Owned and operated for 25 years by original founder Desiree Zalatan with a clear commitment to the highest quality of training in both English and French.
As of 2013 Compuease’s management team is led by President Joy Neuhold who spent over a decade building JN Software Consulting into a training provider for some of Canada’s largest corporations.
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way.
This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.
Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Customer service training for all agents whose role is to improve the quality of the customer experience in their organization.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff back-up in support roles to build, maintain, and increase a loyal customer base.
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