Building Confidence And Assertiveness

The aim of this workshop is to explore tools and models to help gain confidence, practice assertiveness and increase presence within both the workplace and in life.  This workshop is led in a safe, informal, supportive and interactive environment.

Building Confidence and Assertiveness Learning Outcomes

This one day workshop will provide you with the skills and confidence needed to improve your leadership and management skills.

By the end of this workshop attendees will be able to:-

• Identify techniques to improve your confidence

• Identify your social style and how this style may impact on others

• Adapt to different styles in others to ensure effective relationships

• Communicate with different styles of stakeholders/customers

• Apply a range of assertiveness techniques within interactions

• Develop your own personal action plan

Building Confidence and Assertiveness Course Topics

• Techniques for improving confidence

• Identify what gets in the way of your confidence

• How to manage a lack of confidence

• How to develop your own levels of confidence

• Supporting confidence through body language, tone, words and appearance

• Defining assertive/aggressive/passive behaviour

• Recognising assertive behaviour and how it differs from aggressive and passive behaviour

• Impact of non-assertive behaviour

• Formulating actions to mitigate non assertive behaviour

• Self-assessment of your style

• Verbal and nonverbal communication

• Building self belief

• Tools and techniques to promote an assertive response

• Applying techniques for a win-win outcome

• What will you start doing/stop doing?

• What are you going to do more of/less of?

Who should attend the Building Confidence and Assertiveness Course

This training is ideal for any employee.