Building Customer Rapport

Callers have certain expectation. When caller's expectations are not met, frustrations ensues, which then escalates to outright anger depending on how well the servicing staff handles the call. It is also common occurrence at call centers acting unprofessional to put the callers on the defense.

Telephone Skills & Etiquette course is offered by Prime Step. To enhance professionalism among employees and represent the brand effectively in the market, ‘soft skills training’ has been identified as the key factor.

Customer Relationship Executive Level 4 (Vehicle) is also known as Telecaller,Sales Support Executive, Customer Care Executive, Back end Sales Executive,Tele-calling Supervisor, Tele-calling Officer And Customer Calling Executive.

Enjoy exclusive access to engaging lessons you can share with employees to improve their call center skills. Including these lessons in your corporate training sessions can help employees strengthen interactions with customers, understand digital customer service and improve customer satisfaction.

Telephone, Netiquette & facebook Manners course is offered by School Of Civilities And Protocol. Time Management, Team Building, Interpersonal skills and Empathy are as important as your kid's IQ. Soft Skills distinguish a good leader from a great leader.