If you work as a PA, Admin Assistant, Office Administrator, Secretary or Receptionist, you will be dealing with business communications on a daily basis.
Business Communication
Suitable for
If you work as a PA, Admin Assistant, Office Administrator, Secretary or Receptionist, you will be dealing with business communications on a daily basis.
This course will ensure you produce the highest quality communications enabling you to portray a professional representation of the business you work for. It’s also the perfect course for anyone looking to work in these types of roles as employers will be confident in your ability to handle their business communications.
Objectives
By the end of this course you will:
Understand how to plan your communication and the different forms of written communication
Understand how to communicate effectively by phone, presentation skills and listening skills
Understand how to effectively communicate online focussing on email, texts, online conferencing
Programme
Lesson One: You will look at the definition of business communication and the different methods of communicating in business.
Lesson Two: You’ll focus on the appropriate use of tone and language in your communications.
Lesson Three: Will look at planning your communication and the different forms of written business communications.
Lesson Four: You will cover face-to-face and phone communications as well as focussing on listening skills, questioning skills, body language and personal networking.
Lesson Five: This lesson focuses on presentation skills and will look at how to alleviate fears associated with delivering a presentation, preparing and structuring a presentation and more.
Lesson Six: This is an e-learning module which focuses on online communication. You’ll look at written online communications such as emails, webpages and blogs, then you’ll look at spoken online communications which include video conferencing, online presentations and audio conferencing.
GBC Learning
Providing great training solutions since 1994, we now regularly work with over 400 organisations annually in the UK and Europe. Our public open courses are conveniently scheduled in central Guildford and central London.
You will find the high impact, low stress approach ensures people go back to work enthused, energized and eager to put their new or refreshed skills into action. The training style is immensely practical with a positive adult- learning style.
With the focus on pre-identified objectives and follow-up action plans people are geared to achieving the success they want. Without doubt they will return to give you a polished performance, helping you to build the team and the business.
And What About Our Trainers?
Working with a discrete group of associate trainers you can be sure they have practical backgrounds and a wealth of experience in the business, not-for-profit and public sectors. You’ll find they flexibly adapt to the specific needs of each group or individual and will encourage full participation and inspire change. Our trainers make good coaches too!
As well as the public open course schedule we are adept at customising a programme just for your team or organisation. We have a great ear for listening and understanding what you really want and need.
From Training Needs Analysis to fulfilment, the material, style and focus can all be tailored to hit the spot for large audiences, small groups or a one-to-one coaching requirement.
On the Course List you will find a wide range of topics beyond the public schedule which can be tailored and jointly branded exclusively for you. We can organise your venue too – onsite at GBC Learning Guildford or London, at your own venue – or away-days for total immersion.
We are simply aiming to give you the best results – as we do for so many others every day.
Love & Tate
Love & Tate Recruitment has been helping people and organisations to put their aspirations into action since 1982. With over 35 years of recruitment experience, whether you are looking for a job or intending to recruit, our aim is a totally painless experience completely focused on your recruitment needs.
Our qualified consultants are friendly, knowledgeable and stick with us so you don’t need to eternally re-brief. More than that we work as a team so, whether you need us every day or once a year, you are sure to be able to speak to someone you know.
We believe in treating you right. We work with tenacity to get the results you desire. This really keeps us on our toes but we’ve got the skill, flexibility and creativity to get the job done.
As a result, clients and candidates also tend to stick with us well beyond the initial requirement, turning to us time and again for all their recruitment needs …and go on to use our training service, too.
Pitman Training
Give your people an enjoyable, practical learning experience. They will return to work eager, enthused and highly motivated. As well as improving immediate performance, investment in training aids both recruitment and retention. That’s the formula for high performance and higher profits – in fact the perfect and only business case for training.
Whether you want one training course or the whole gamut from training needs analysis, through design, organisation, delivery and post-course assessment of results, we’ll take care of it. And we can blend self-paced learning, online and tutor-led sessions so it’s flexible, fast and effective.
Covering PA, secretarial, administration, bookkeeping, management and IT training you will find Pitman Training’s unique flexible learning methods will suit you and your business.
As the businesses we work with grow, so do we. It makes the hectic world of business all the more enticing and not to mention a little FUN! I look forward to meeting many more inspiring business leaders over the coming months – Hilary Steel
This course will provide delegates with the essential skills to communicate more effectively, helping express your message with clarity and confidence.
Email is one of the most common communication methods in the working world. However, it can be the cause of many misunderstandings and breakdown of relationships.
In this changing world where virtual communications have become a necessity rather than an alternative, many professionals are struggling to master the specific skills needed.
This course is based on the Connected training course. Originally designed for healthcare practitioners working with people with cancer, this course suits all healthcare professionals dealing with challenging communication situations.
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