Business Communication

by GBC Learning Training Claim Listing

If you work as a PA, Admin Assistant, Office Administrator, Secretary or Receptionist, you will be dealing with business communications on a daily basis.

£395

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img Duration

1 Day

Course Details

Business Communication

Suitable for

If you work as a PA, Admin Assistant, Office Administrator, Secretary or Receptionist, you will be dealing with business communications on a daily basis.

This course will ensure you produce the highest quality communications enabling you to portray a professional representation of the business you work for. It’s also the perfect course for anyone looking to work in these types of roles as employers will be confident in your ability to handle their business communications.

Objectives

By the end of this course you will:

  • Understand how to plan your communication and the different forms of written communication

  • Understand how to communicate effectively by phone, presentation skills and listening skills

  • Understand how to effectively communicate online focussing on email, texts, online conferencing

Programme

Lesson One: You will look at the definition of business communication and the different methods of communicating in business.

Lesson Two: You’ll focus on the appropriate use of tone and language in your communications.

Lesson Three: Will look at planning your communication and the different forms of written business communications.

Lesson Four: You will cover face-to-face and phone communications as well as focussing on listening skills, questioning skills, body language and personal networking.

Lesson Five: This lesson focuses on presentation skills and will look at how to alleviate fears associated with delivering a presentation, preparing and structuring a presentation and more.

Lesson Six: This is an e-learning module which focuses on online communication. You’ll look at written online communications such as emails, webpages and blogs, then you’ll look at spoken online communications which include video conferencing, online presentations and audio conferencing.

  • London Branch

    Boardman House 64 Broadway Stratford, London

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