Certificate III in Business (Customer Engagement) addresses the skills needed in customer contact roles in the growing contact and service centre industry. These include skills to deliver a rewarding customer service experience, and the ability to manage priorities and workplace challenges. You will
DurationCertificate III in Business (Customer Engagement) addresses the skills needed in customer contact roles in the growing contact and service centre industry.
These include skills to deliver a rewarding customer service experience, and the ability to manage priorities and workplace challenges. You will gain a solid understanding of service centre and call centre systems and culture.
The Australian College of Commerce and Management has been operating since 1996 when the government introduced private providers to operate in the Vocational Education sector. This allowed employers and students greater choice about where they did their courses and qualifications.
The Australian College of Commerce & Management is a Registered Training Organisation with a clear focus on Financial Services, Business, Administration, Call Centre, Information Technology and Management qualifications.
As an accredited national provider what sets us apart from other providers is the industry experience of our training team, our client focus, the quality of our training materials and our flexibility in terms of delivery.
Help your team to assist in the implementation and creation of policies and procedures, recipes, improve staff workflow and efficiency during service, team management for managers, or shift supervisors.
Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
Get the skills necessary to effectively and professionally communicate with your customers. The BSB30215 Certificate III in Customer Engagement is a popular course with those committed to going above and beyond to deliver the best customer experiences.
Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, imple...
Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.
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