Certificate III in Business (Customer Engagement) addresses the skills needed in customer contact roles in the growing contact and service centre industry. These include skills to deliver a rewarding customer service experience, and the ability to manage priorities and workplace challenges. You will
DurationCertificate III in Business (Customer Engagement) addresses the skills needed in customer contact roles in the growing contact and service centre industry.
These include skills to deliver a rewarding customer service experience, and the ability to manage priorities and workplace challenges. You will gain a solid understanding of service centre and call centre systems and culture.
The Australian College of Commerce and Management has been operating since 1996 when the government introduced private providers to operate in the Vocational Education sector. This allowed employers and students greater choice about where they did their courses and qualifications.
The Australian College of Commerce & Management is a Registered Training Organisation with a clear focus on Financial Services, Business, Administration, Call Centre, Information Technology and Management qualifications.
As an accredited national provider what sets us apart from other providers is the industry experience of our training team, our client focus, the quality of our training materials and our flexibility in terms of delivery.
Excellence in customer service is integral to an organisation’s strategy and planning – it is not just about the standards, systems, products and services an organisation has to offer, it’s also about the attitudes, knowledge and skills of the people who work within the business.
Get the skills necessary to effectively and professionally communicate with your customers. The BSB30215 Certificate III in Customer Engagement is a popular course with those committed to going above and beyond to deliver the best customer experiences.
With our training solution, we can provide an engaging learning opportunity to employees of any experience level. Our materials cover various areas and content that is tailored for the specific needs of your staff.
Our hands on Customer Service Training courses will help you to provide a unique customer experience by anticipating your customers’ needs and exceeding their expectations.
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer reten...
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