Certificate III in Business (Customer Engagement) addresses the skills needed in customer contact roles in the growing contact and service centre industry. These include skills to deliver a rewarding customer service experience, and the ability to manage priorities and workplace challenges. You will
DurationCertificate III in Business (Customer Engagement) addresses the skills needed in customer contact roles in the growing contact and service centre industry.
These include skills to deliver a rewarding customer service experience, and the ability to manage priorities and workplace challenges. You will gain a solid understanding of service centre and call centre systems and culture.
The Australian College of Commerce and Management has been operating since 1996 when the government introduced private providers to operate in the Vocational Education sector. This allowed employers and students greater choice about where they did their courses and qualifications.
The Australian College of Commerce & Management is a Registered Training Organisation with a clear focus on Financial Services, Business, Administration, Call Centre, Information Technology and Management qualifications.
As an accredited national provider what sets us apart from other providers is the industry experience of our training team, our client focus, the quality of our training materials and our flexibility in terms of delivery.
Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
With our training solution, we can provide an engaging learning opportunity to employees of any experience level. Our materials cover various areas and content that is tailored for the specific needs of your staff.
This course teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice of words. You will also develop the skills to deal wit...
Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
elephone sales are a highly effective and efficient medium of selling when done the correct way. You can close many deals by calling the right people, and even more if you have the proper telephone skills training in Brisbane.
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