Certificate III in Business (Customer Engagement) addresses the skills needed in customer contact roles in the growing contact and service centre industry. These include skills to deliver a rewarding customer service experience, and the ability to manage priorities and workplace challenges. You will
DurationCertificate III in Business (Customer Engagement) addresses the skills needed in customer contact roles in the growing contact and service centre industry.
These include skills to deliver a rewarding customer service experience, and the ability to manage priorities and workplace challenges. You will gain a solid understanding of service centre and call centre systems and culture.
The Australian College of Commerce and Management has been operating since 1996 when the government introduced private providers to operate in the Vocational Education sector. This allowed employers and students greater choice about where they did their courses and qualifications.
The Australian College of Commerce & Management is a Registered Training Organisation with a clear focus on Financial Services, Business, Administration, Call Centre, Information Technology and Management qualifications.
As an accredited national provider what sets us apart from other providers is the industry experience of our training team, our client focus, the quality of our training materials and our flexibility in terms of delivery.
This course gets your speaking skills up to a level of competence you and your company will be very happy with. Together you and your personal voice coach will thoroughly analyse and explore your vocal strengths and weaknesses.
Our phone etiquette training enables participants to handle telephone call more professionally. Our phone skills training helps people to understand the needs of customers and use the phone in an effective way
The Calming Upset Customers course will teach you the skills to understand why customers get upset and the 10 steps you can take to help an upset customer.  There are also tips for Managers, to learn how to create an environment for customer satisfaction.
Customers are now savvier than ever, with the ability to check up on anything you say or do with a flick of their smartphone. However, each customer also has a different definition of what ‘customer service’ means to them.
This course teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice of words. You will also develop the skills to deal wit...
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