Business E-mail Etiquette

by Prolog Training Claim Listing

This course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen.

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1 Day

Course Details

Business E-mail Etiquette

This course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen.

Course activities also cover using the subject line, considering your recipient, managing e-mail volume, following netiquette guidelines, attaching files, preparing for recipient reactions, and using emoticons effectively.

Students also learn about the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation, constructing effective sentences and paragraphs, editing your e-mail messages, and using active voice in writing.

Course Content

E-mail Basics

  • E-mail characteristics

  • E-mail programs

  • When to use e-mail

  • Writing an e-mail message

E-mail Policies

  • Company policies

  • Copyright laws, viruses, and liability

E-mail Features and Security

  • Features of an e-mail program

  • Securing e-mail

 E-mail Messages

  • Message headers

  • E-mail message body

E-mail Effectiveness

  • E-mail recipients

  • Message management

Netiquette Guidelines

  • Netiquette style

  • Emoticons and abbreviations

Composing Online Correspondence

  • Online communication

  • Language and punctuation

  • Efficient writing habits

  • Milton Keynes Branch

    314 Midsummer Boulevard, Milton Keynes

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