This course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen.
DurationBusiness E-mail Etiquette
This course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen.
Course activities also cover using the subject line, considering your recipient, managing e-mail volume, following netiquette guidelines, attaching files, preparing for recipient reactions, and using emoticons effectively.
Students also learn about the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation, constructing effective sentences and paragraphs, editing your e-mail messages, and using active voice in writing.
Course Content
E-mail Basics
E-mail characteristics
E-mail programs
When to use e-mail
Writing an e-mail message
E-mail Policies
Company policies
Copyright laws, viruses, and liability
E-mail Features and Security
Features of an e-mail program
Securing e-mail
E-mail Messages
Message headers
E-mail message body
E-mail Effectiveness
E-mail recipients
Message management
Netiquette Guidelines
Netiquette style
Emoticons and abbreviations
Composing Online Correspondence
Online communication
Language and punctuation
Efficient writing habits
Our History
Prolog Training was established in 1995, with the aim of providing high quality and effective computer training to UK business customers at competitive prices. Today we have a large team of expert trainers who are able to deliver on site training to most areas of England and some parts of Wales. Of course, our training is also available online wherever you are in the world.
What We Do
We provide a range of computer training courses and services which cover the essential skills to succeed in today's demanding workplace, specialising in Microsoft applications.
We offer a friendly and professional service, and are passionate about delivering service excellence. Our team of trainers are highly experienced, and we take pride in the excellent long term relationships we've developed with our customers over the years.
Our customers range from small enterprises to large international corporations, including the following sectors:
Aerospace
Airlines
Banks
Car Manufacturers
Construction
Education
Energy
Engineering
Fashion
Financial Services
Food & Drink
Government
Healthcare
Hotels
Insurance
Legal
Local Government
Pharmaceuticals
Police
Retail
Sports Clubs
Supermarkets
Telecoms
Transportation
Utilities
All of our training sessions are run for one customer at a time - we don't do public courses. Mostly, it's for groups of 4 or 5 people at a time, though we're happy teaching up to 10 people at once, or individuals if required.
Training Style
We think people learn more effectively in a relaxed, informal atmosphere - so you'll find our instructors to be friendly and approachable. If there's something you don't understand, just ask. We're there to help!
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