Business Etiquette (Gaining That Extra Edge)

This one-day workshop will help you teach participants:

• The elements of a good handshake
• How to manage business cards
• Tips on remembering names
• Ways to make a good first impression
• The basics of dining etiquette
• How to communicate properly and politely

Curriculum:

Session 1: Course Overview

Session 2: Business Etiquette Basics

Session 3: Test Your Business Etiquette

Session 4: The Handshake

Session 5: Business Card Etiquette

Session 6: The Skill of Making Small Talk

Session 7: Do You Remember Names?

Session 8: Making That Great First Impression

Session 9: Dress for Success

• Dressing the Part
• Maintaining Your Positive Impression
• What’s Your Code?
• Debrief

Session 10: Business Dining

• Seven Hot Tips
• Demonstration
• Other Rules

Session 11: E-Mail and Telephone Etiquette

• Group Exercise
• Debrief
• The Power of the Written Word
• Note Writing Practice
• Personal Action Plan
• Personal Grooming
• Taking Ownership