Business Etiquette

Business Etiquette and Protocol Course

Course Description

Introduction

This program is designed for:

Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

Objectives

• Behave correctly in both business and social situations.

• Interact effectively with different types of guests.

• Play the role of the ideal host at various functions.

• Organize and manage events such as business luncheons and formal dinners.

• Meet and greet important guests, clients and customers in a proper manner.

• Deal successfully with the media.

Content

Definitions of Etiquette and Protocol

• The Importance of Etiquette in Business

• The Importance of Protocol in Business

• Applying the Right Behavior in Different Situations

• Creating the Right Image for your Organization

• Image Building and Image Management

Guest Relations

• Gaining Guests’ Respect

• Understanding Human Relations

• Proper Greetings and Introductions

• Professional Hand-Shaking

• Giving Business Cards in a Proper Way

• People’s Names (Pronunciation and Remembering)

The Ideal Host

• Key Qualities of the Ideal Host

• Dealing with Different Types of Guests

• Handling Difficult Personalities

• Dealing with Guests’ Complaints

• Handling Guests’ Complaints in a Timely Manner

• Perception and Business Relations

Managing Events and Behavior

• The Business Meal

• Table Manners at Business Lunches and Business Dinners

• Setting of the Room and Table

• Mistakes to Avoid at Business Events

• Meeting Guests at Airports

Proper Communication Etiquette

• Phone Etiquette

• Meeting Etiquette

• Email Etiquette

Handling the Media

• Dealing with Questions

• Handling Confidential Information

• Effective Public Relations