Business Etiquette

You will learn the etiquette requirements for meeting, entertaining, telephone and business interaction scenarios. Additionally, the CBP™ Business Etiquette and Professionalism certification module addresses etiquette challenges when doing business in a multi-cultural environment.

Course Content:

• What is Business Etiquette?
  • What is the role of good manners in business
  • What are the abc's of etiquette
  • Meeting and greeting scenarios
  • Guidelines for receptionists
  • Making introductions and greeting people
  • Introducing a client
  • Introducing yourself
  • The protocol of shaking hands
  • Meeting & board room protocol
  • Guidelines for planning a meeting
  • Guidelines for attending a meeting
  • For the chairperson
• Principles of Exceptional Work Behaviour
  • The principles of exceptional work behavior
  • Entertaining etiquette
  • Objectives
  • Introduction
  • Planning a meal meeting
  • Business meal basics
  • Basics of table etiquette
  • Eating the meal
  • Issuing invitations
  • Choosing the appropriate gift in the business environment
• Telephone Etiquette
  • Introduction
  • What is telephone etiquette
  • Answering the telephone courteously
  • Handling rude or impatient callers
  • Good telephone habits for everyone
  • Screening calls
  • Making calls
  • How to end conversations gracefully
  • Checking messages and returning calls
• Multicultural Challenges
  • Multicultural etiquette
  • Did you know
  • Cultural differences and its effect on business
  • Examples of cultural insensitivities
• New Issues in Etiquette
  • Netiquette
  • Ethical issues in business etiquette
  • Case study
  • Sexual etiquette in the workplace
  • Why deal with sexual harassment
  • Five steps to prevent sexual harassment
  • Dressing for success
  • The basic business wardrobe
  • Options for business casual

Who Should Attend
The course is recommended for candidates who wish to learn and/or improve their etiquette in the workplace.