Business Etiquette

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, & much more. This course may earn a Credly Badge.

Learning Objectives

• Define etiquette and provide an example of how etiquette can be of value to a company or organization.

• Understand the guidelines on how to make effective introductions.

• Identify the 3 C?s of a good impression.

• Understand how to use a business card effectively.

• Identify and practice at least one way to remember names.

• Identify the 3 steps in giving a handshake.

• Enumerate the four levels of conversation and provide an example for each.

• Understand place settings, napkin etiquette and basic table manners.

• Understand the meaning of colors in dressing for success.

• Differentiate among the dressy casual, semi-formal, formal and black tie dress code.