Business Etiquette

Course Overview

Does your company require you to converse more efficiently and develop more confident connections with clients? A prototype of a perfect professional is one who can incorporate several different pleasant, constructive, and a wide range of corporate qualities in different business situations and levels.

Without decent communication abilities and robust business etiquette, you will risk your image, and limit the business relationship that you could potentially have for the success of your organization.

How can you develop your skills to become a better professional? Professional Business and Corporate Etiquette Training Course will enlist all those unwritten rules that executives are required to pursue to become those effective professionals at workplaces.

Course Objectives

The core objectives of this Professional Business and Corporate Etiquette Training Course is to enable you to—

• Set the best impression by your professional corporate skills

• Understand Body language and the influence of it

• Sharpen your office skills including telephonic, letter and email communications

• Learn details of business dining skills and mannerisms

• Understand dress codes for different occasions

• Learn about multi-cultures and managing people

• Develop skills to effectively interact with International and government diplomats

Course Outline

This Professional Business and Corporate Etiquette training program will cover the following areas that are essential to understanding the key skills of Business and Corporate Etiquettes:

Module 1- The First Impression

• Effective Professional Introduction

• Making a First Impression, the first time

• Minimizing Uneasiness

• Use of Business Cards

• Remember the names

Module 2- Body Language

• Levels of conversations

• Start and End of Conversations

• Types of Handshake

• Eye Contact

• Body Language

• Maintaining Posture

Module 3- Internal Office Etiquettes

• Office Conduct and respect

• Communications and professionalism

• Time Management

• Working out of the office

• Eating at the Workplace

• Do’s and Don’ts in an office meeting

Module 4- Email Etiquettes

• Business Email Etiquette

• Proper use for forwarding to Cc and BCc

• Grammar, Acronyms and auto-correct

• Navigating unexplored social-network territory at work

• Top technology tips and netiquette

Module 5- Dressing Etiquette

• Constructing a Personal brand

• Essentials of Grooming

• Business Casual and techniques

• Understanding Dress Codes

• Accessorizing professionally

• Personal Style – Male and Female

• Travel/ outdoor Etiquettes

Module 6- Dining Etiquette

• Eating Out Ordering in a Restaurant

• Handling the Napkin, Plates and Glassware

• Dining- Dos and Don’ts

• Body Language at a business lunch/dinner

• Host and Guest Etiquettes

• Toasting

• Handling table mishaps

• Paying the Bill

• Tipping

Module 7- Telephonic Etiquette

• Appropriate Greetings and Introduction

• Sensitivity to the tone of voice

• Professional business communication

• Active listening

• Telephonic Interruptions

• Use of speakerphone

• Dealing with Voice Mail

• Do’s and Don’ts Mobile Phones

Module 8- Writing Etiquette

• Business Letter Writing Skills

• Formal Letters

• Informal Letters

• Headings and Introductions

• Focus points

• Reader-Friendly writing

• Business tone

• Privacy and compliance

Module 9- Managing Multi-Cultures

• Understanding Culture in people management

• Multi-cultural organization

• Cultural practices and perspectives

• Cultural Differences and behaviors

Module 10– International Standards And Government Diplomats

• International standard Etiquettes

• Interacting with Government Diplomats

• Diplomatic Etiquette and Protocol

• General Rules

• Important Points

• Preparation Tips