Business Etiquette, Communication Skills & Email Etiquette

Knowing how to close a deal, or gain commitment from other departments is crucial. Proper business etiquette should but not always is part of a productive business relationship or environment.

Companies that are involved in an international business will discover that proper business etiquette and proper business protocol is essential towards a company’s continued success and market share position.

When you exude proper business etiquette and make use of good manners and proper business protocol, you will project a more specialized and professional aura about yourself and your organization. Our Business Etiquette workshop will help you achieve that and more.

How You Will Benefit – What You Will Learn?
 
This Business Etiquette workshop will help you to

• Making that all important first impression.
• Manage business with a professional demeanor
• Create a positive impression with customers
• Show how confident and reliable they are through eye contact and a firm handshake.
• Making use of your business card effectively
• How to handle your client and colleagues with high regards and courtesy
• Develop professional & long term working relationships
• Understand how you make a statement of who you are and the company you work for
• How to show tolerance and regards when you handle clients and colleagues of different cultures.
• How your appearance promotes or deflates your company’s image
• Unleashing a sophisticated and confident sales force
• Present efficient, sincere, and timely professional communications
• Revolve more customer service issues
• Increase your level of production and your satisfaction level by being more at ease at work
• Increase your self- confidence
• The importance of shaking hands
• Dining in style: Knowing your place setting, eating your meal
• Making an order in a restaurant
• Issue concerning alcoholic beverages
• Settling your bill
• Business E-mail Etiquette
• Presenting your message
• Using the right grammar and acronyms
• Tips on using technology to your advantage
• Telephone Etiquette
• Developing or improving the appropriate greeting
• Proper handling a voice mail
• The Do’s and Don’ts of a cell phone/Blackberry.
• A Properly written letter: Grammar, Action Statements, Business Language
• Dress for success – The definition of colors
• All participants get the opportunity to complete an action plan and analysis of their own business, phone and email etiquette skills
• Efficient understanding of problem solving skills
• Main a high respect and regard level for others
• Increase and promote your professional and scholastic abilities more
• The importance of remembering and recalling names