Business Etiquette Training

Business Etiquette Training

The Business Etiquette training course will improve your staff's understanding of professionalismwithin the desired expectations of your organisation.

As participants, your staff will conductthemselves more professionally, communicate more effectively, and acquire the tools to createthat all important ‘first impression’.

Learning Outcomes

After completing this course participants will be able to:

• Understand why business etiquette matters and how to improve business etiquette culture
• Understand the three components of business etiquette - appearance, communication, and behaviour
• Know how to make a great first impression and how to dress appropriately
• Understand how to read body language
• Understand the intricacies of introducing people in business contexts and how to remember people’s names
• Understand the art of conversation both in person and on the phone
• Understand how your personal style influences how you communicate
• Know the right way to behave online in a business context
• Explore the do's and don'ts of email etiquette
• Explore the business etiquette of different cultures and countries
• Know how to behave in business social contexts
• Understand the etiquette of how to deal with ethical dilemmas,personal issues, and difficultpeople

Course Outline

Traditional organisational structures and business communication is always evolving in this digitalage. Even with this constant change, proper etiquette and professionalism are still very important, both within the business and with external clients.