The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is ho
Confidence, Grace And Style
The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is.
This business etiquette training program will equip you with all the business etiquette and protocol knowledge needed to conduct your business with more confidence, know-how, grace and efficiency than before, putting yourself and others at ease by showing more confidence and poise in various business settings.
Business etiquette training is available in half-day, one-day or two-day programmes depending on the needs of your business.
Course Outline
Professional Introductions
Proper business introductions
Making a great first impression.
The proper handshake.
Social and business introductions.
Business cards and introductions.
Business Meetings
Are meetings a waste of time?
General business etiquette guidelines.
Arriving early and arriving late.
Seating etiquette considerations.
Protocol considerations
Business Correspending
Written communication guidelines.
E-mail etiquette.
Telephone Etiquette
Salutations and titles
Signing off and sending
Professional Image
Cultural appropriate dress
Formal business dress
Colours by culture
Tattoos and body art
Make-up and perfumes
Dinning Etiquette
Entertaining clients
Client invitations
Being a guest at a clients house
Dining rules by culture
Proposing toasts
Professional Small Talk
The art of small talk
The small talk formula
Small talk silences
Listening skills
Observation skills
Guiding luxury industry professionals in elevating the client experience and forging meaningful connections with affluent clientele. Additionally, we counsel ultra-affluent individuals on manners, protocol, and societal conduct
Established in 2012, Luxury Academy has carved its niche in the luxury sector. We are privileged to collaborate with globally renowned luxury entities spanning retail, banking, jewellery, fashion, hospitality, aviation, travel, and shipping.
From our inception, the cornerstone of Luxury Academy’s training has been a profound understanding of the psychology and behaviour of luxury clientele. This deep-rooted expertise in behavioural psychology sets us apart, offering insights unparalleled by other training establishments.
Beyond our collaborations with esteemed luxury brands and corporations, we provide counsel to Ultra-High Net Worth individuals on matters of etiquette, societal conduct, and protocol. Furthermore, we extend our expertise to politicians, C-suite executives, and public personas, aiding them in media interactions, crafting impactful public addresses, and navigating public perception.
We also use live streaming services to deliver interactive online learning sessions and can help setup virtual classrooms anywhere with broadband internet access.
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