Business Process Management

Business Process Management focusses on repetitive and ongoing processes that follow a predictable pattern, or process management.  If left unmanaged, chaotic processes can damage business and lead to wasted time, errors, demotivated workforce or even business failure.

A business process is any sequence of events or tasks that must be performed for a business to operate. For example, a customer’s purchase resulting in delivery is a key business process that exists in many organisations

By applying good business process management organizations can improve their processes and keep all aspects of operations running optimally.

Objective:

By the end of this interactive training programme, you will be able to:

• Recognise the fundamentals of Business Process Management
• Understand BPM implementation strategies
• Understand Process Modelling, Analysis & Design
• Be aware of governance and business strategy affecting BPM
• Identify ways of improving fault handling and exception management
• Create effective business rules
• Plan your first BPM project

Day 1

• Introduction
• BPM Implementation Strategies
• Aligning IT and Business
• BPM vs BPMS
• Understanding Basic Concepts and Architecture

Day 2

• Governance and Business strategy
• Modelling a process with BPMN
• Fault Handling and Exception Management
• Defining Events

Day 3

• Business Rules
• BPM as enabler of SOA: Key components
• Application frontends Basic Services
• Metrics

Day 4

• The context of organizational performance
• What makes a good metric?
• Architecture of a BPM System
• EAI and B2B aspects: topology and scalability, design tools, deployment tools
• Core BPMS features and interfaces

Day 5

• Choosing the right approach
• What BPM approach is right for your project?
• Scope the rules in your project before starting
• Plan the project for a BPM advantage
• Attach business rules to process models
• Craft a roadmap for your first BPM project