Business Process Management

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish.

A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs. This course will introduce participants to business process management. 

Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.

Modules:

• Lesson 1: Course Overview
• Lesson 2: The Fundamentals of Business Process Management
• Lesson 3: Defining Business Process Management
• Lesson 4: Reflecting on Processes
• Lesson 5: The Business Process Life Cycle
• Lesson 6: The Vision Phase
• Lesson 7: The Design Phase
• Lesson 8: The Modeling Phase
• Lesson 9: The Execution Phase
• Lesson 10: The Monitoring Phase
• Lesson 11: The Optimizing Phase
• Lesson 12: Workshop Wrap-Up