Business Protocol And Etiquette

Business Protocol & Etiquette will allow you to understand the importance of Business Protocol and Etiquette and the impact it has on the company's image. Identify different communication and personality styles.

Communicate and interact comfortable and professionally with different communication and personality styles. Apply business protocol and ethics in your work place. Portray a polite and friendly image.

Carry yourself with confidence and proper body language. Portray a Professional Image. Communicate at a comfortable level and interact with different cultures.

 Communication with comfort regarding cultural diversity and respect. Improve your listening skills in order to improve your communication skills. Be a better conversationalist.

Target Audience

• Personal Assistants
• Secretaries
• Receptionists
• General Office Staff

Introduction

• Definition
• Protocol guidelines
• Protocol in the business sector

Business Introductions

• Titles and Seniority
• Name tags

Ethics: Do's & Taboos

• Holy and National Days
• Ethical, Religious, Cultural and "dirty" jokes
• Business Cards
• Personal circumstances

Office Etiquette

• Cell phones
• Mail
• Impeccable Behaviour
• Being an Ambassador
• Respect

Forms of Address

• Group Discussion

Professional Image

• Punctuality
• Attitude and Emotions
• Relationships: Romance in the Workplace

Guidelines for Business Dress Codes

• Clothes
• Accessories
• Hair style / colour / cleanliness
• Make-up

Meeting Protocol

• Purpose of Meetings
• Punctuality
• Communication
• Documentation
• Facilities
• Safety

Cultural Contexting and Interactions

• Group Discussion

Cultural Guidelines - Gifts

• Gift Policy Guidelines
• Accepting and Exchanging of Gifts
• Presentation of Gifts

Conversations

• PICKING A TOPIC
• Sensitive Topics
• Cultural Diversity and Respect
• Ethnic / Religious Jokes

Resources

• 7 Ways to be a Good Conversationalist