Business Skills Advanced

Course Outline

Self-assessment and Preparation

• Increasing your self-awareness, identifying personal influencing style and behaviours and using your strengths for maximum impact when you have no direct authority

• Identifying what gives you your credibility

• Managing accountabilities and communicating clear expectations

• Setting objectives that are relevant and realistic

• Recognising the differences between urgent and important subjects and recognising your key priorities

• Adapting communication to different groups or at different stages of the negotiation

• Developing succinct and coherent insight that is articulated in benefits and outcomes

Discussions and Interacting with People

• Develop your ability to answer challenging questions with confidence

• Develop and maintain influential relationships over the long term

• Become able to provoke difficult and challenging discussions and debates, maintain assertiveness and deal with objections when negotiating

Strategies and Influencing

• Influencing behaviour and actions in quick exchanges and interactions

• Using techniques for provoking new thinking and behaviour, to convey the need to act or change

• Developing a range of influencing strategies for tackling challenging situations whilst maintaining your resilience and resourcefulness

• Knowing what to do next when you think you've already applied everything you possibly can to the situation

• Plan what you will do differently in future