Call Center course is offered by Excellent Academy of Skills for all skill level. We treat our learners as experienced adults with a great deal to contribute to their course. Our approach is always practical. People need to use skills given to them, not just studying it.
Call Center course is offered by Excellent Academy of Skills for all skill level. We treat our learners as experienced adults with a great deal to contribute to their course. Our approach is always practical. People need to use skills given to them, not just studying it.
Learning is collaboration - between the trainer and the learner, and between individual learners. Learning never ends. We know that your course with us is just part of a bigger picture. We try to give to learners the tools to continue develop their lives after they leave us.
Excellent Academy of Skills is a community developer Accredited Training Centre situated in Cape Town CBD and it is known now in City for its high quality and professional training services and community development programs based with flexible program.
We understand that up skilling our community today is building a better tomorrow. Therefore, we have a particular attention on both unprivileged and privileged community by setting up a platform of a training allowing everyone no matter the age, race and social background to be trained
Believing that the better way of helping our community is to attend them in the local area and deliver the mobile training, our training system include as well moving from area to area delivering; group training, one on one training, on desk training
We have understood that the only major barrier to the self-development and studies in today's society is the lack of time as everyone needs to be working in order to face the life challenges.
This is why we have come up with the "personal tuition training system"; With the personal tuition training system, we have managed to train people who couldn't study due to their busy schedule including; security guards, mothers, and any worker during their off days, leave days, holidays or during any hours of the day where they can be free for 2 hours.
This just means we have avail our self and made our learning style flexible to the need and availability of our community.
Our Philosophy
We treat our learners as experienced adults with a great deal to contribute to their course.
Work is concentrated. Time is precious. All our courses are intensive.
The schedule is planned but flexible.
No single training method suits everyone. We are sensitive to different learning styles.
Our approach is always practical. People need to use skills given to them, not just studying it.
Small is beautiful. We restrict the numbers in our course centers so that we can ensure a really personal service at all times.
We offer a multi-national, multi-cultural environment.
Learning is collaboration - between the trainer and the learner, and between individual learners.
Learning never ends. We know that your course with us is just part of a bigger picture. We try to give to learners the tools to continue develop their lives after they leave us.
At any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization.
This course is a combination of the best we have to offer in Customer Service and Call Centre skills. We have combined our Customer Centric Employee Course and our Telephone Skills for Call Centres to give a powerful vitamin boost of essential knowledge and skills for anyone working in a high-stres...
A training programme for Call Centre staff who need to improve their customer service and telephone skills.
Telephone Etiquette course is offered by The ICHAF Training Institute. With more than a decade of experience in the field of corporate learning and development we at ICHAF understand the needs, demands and desired outcomes that are synonymous with large corporates.
Call Centre short course is offered by Rand Training College. We strive to provide our students with a dynamic and motivating academic input and personal attention.
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