In this one- or two-day day session, Signature teaches customer service representatives a Magic Formula for handling inquiries, improving customer experiences and selling more.
DurationIn this one- or two-day day session, Signature teaches customer
service representatives a Magic Formula for handling inquiries,
improving customer experiences and selling more.
Who Should Attend?
• Customer Service Representatives
• Call/Contact Center Agents
• Call/Contact Center Managers
Learning Objectives
Through a variety of techniques, including role-playing,
attendees will learn when, how and why to:
• Establish rapport with potential customers
• Identify caller needs
• Build value before quoting rates
• Ask for a commitment.
We have been where you are! We have worked in hospitality, multi-family housing, trucking & equipment, and the casinos & gaming industries. You could say we live, work and breathe sales and service.
In 1986, Signature Worldwide recognised that the secret to delivering exceptional customer service wasn’t found in fancier facilities or bigger and better resources. We realised that it comes from investing in the people with frontline access to the customer.
In October 2008, Francis Prézeau founded Signature Canada and acquired the Canadian part of the vast roster of Signature Worldwide’s clients, to better meet their specific needs in each and every province. Meet our bilingual team!
The Business Management training (AEC) is aimed at people who are interested in all aspects of business management and sales force, within a commercial establishment or in a company.
Administrative assistant training, in the heart of Montreal.
Learn to improve financial management, procurement and contracts in the facility organization.
Learn the essential leadership and strategy skills to effectively plan and provide leadership for your entire organization.
The CCAP proÂgram will proÂvide you with valuÂable backÂground in genÂerÂal busiÂness eduÂcaÂtion, assist you in underÂstandÂing corÂpoÂrate iniÂtiaÂtives, advance your proÂfesÂsionÂal develÂopÂment, and preÂpare you for future office demands and innovations.
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