Call Center training is offered by The Ubuhle.It’s been a remarkable journey, and together with our clients we have implemented Skills Development that has enriched the lives of thousands of South Africans from all walks of live
DurationIf you’re searching for a partner who genuinely cares about your people and your future, you’ve arrived at the right destination.
Over the past two decades, we’ve learnt a lot and we’ve seen a lot, experience that has given us a deep understanding of learnerships. It’s been a remarkable journey, and together with our clients we have implemented Skills Development that has enriched the lives of thousands of South Africans from all walks of live.
Today, we are incredibly proud of our outstanding reputation as one of South Africa’s top learnership training providers. Built on uncompromising excellence, it is reinforced by our laser-focus on innovating to stay at the forefront of Skills Development, B-BBEE and the economy.
If you’re searching for a partner who genuinely cares about your people and your future, you’ve arrived at the right destination.
Over the past two decades, we’ve learnt a lot and we’ve seen a lot, experience that has given us a deep understanding of learnerships. It’s been a remarkable journey, and together with our clients we have implemented Skills Development that has enriched the lives of thousands of South Africans from all walks of live.
Today, we are incredibly proud of our outstanding reputation as one of South Africa’s top learnership training providers. Built on uncompromising excellence, it is reinforced by our laser-focus on innovating to stay at the forefront of Skills Development, B-BBEE and the economy.
Call centers are centralized offices used for receiving or sending large volumes of telephonic requests. There are inbound call centers for incoming product support inquiries and outbound call centers for telemarketing, solicitation of donations, debt collection and market research.
This one-day skills based training course has been designed to ensure that delegates are capable, through practical tips and demonstrations, to collect an account through the use of a telephone.
This programme is based on the unit standard “Supervise Customer Service Standards” with 8 credits at NQF level 4, and is covered in a 3-day intensive small-group training intervention.
Customer Service and Call Centre Management Course is Offered by Academy of York.
Identify and solve problems related to customer satisfaction and the performance of customer service
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