Call Center Training

Atlanta Training Group, LLC (ATG) is an award-winning, woman-owned firm headquartered in Atlanta since 2007. A dynamic, progressive company, ATG offers enterprise-wide training solutions for commercial and government agencies that includes both custom build learning and off-the-shelf IT vendor training and certification courses.

We are experienced at managing both small and large-scale, global implementation programs in government, healthcare, financial, telecommunications, and Information Technology environments.

Our leadership has been integrally involved in healthcare training operations for Navy Medicine and Centers for Medicare and Medicaid Services, providing leadership to mission-critical training programs including congress-mandated updates to the International Classification of Diseases, Tenth Revision, (ICD-10).

ATG’s success lies in offering uncompromising quality. We offer client solutions that are flexible, scalable, repeatable, and easily maintained.

We analyze what’s relevant to the learner through upfront analysis to ensure the workforce training is efficient. When workers are more efficient, production and revenues increase while waste and inefficiencies decrease.

We collaborate well with Subject Matter Experts to creatively transform complex and technical information into user-friendly learning solutions using real-life scenarios, multiple modalities, and various delivery approaches to achieve client-measured performance improvement.

We excel at overcoming environmental challenges, providing strategic direction in support of business goals, and supporting the change management and strategic communication efforts throughout the process. We pride ourselves on being an integral part of our customer’s stated mission success.

We are staffed with certified and advanced-degree personnel in Instructional Systems and Technology, Organizational Development, Human Resource Development (HRD), and Project/Program Management.

Mission

Our mission is to help improve employee performance and on-the-job productivity through high-impacting and learner-focused training solutions. We are passionate about providing the highest level of professional service and value to our customers.