During this course, learn how to keep the team motivated and contributed towards the success of the call centre by meeting objectives. Healthy customer relationships are the backbone of every business.
DurationDuring this course, learn how to keep the team motivated and contributed towards the success of the call centre by meeting objectives. Healthy customer relationships are the backbone of every business.
Every business nowadays requires having high-quality service for the customers. Call centres are essential for creating healthy and maintaining positive relationships with customers. The major focus of this course is to provide you knowledge regarding various aspects of call centres.
Managing a Call Centre is considered as an art as well as a skill. Call Centre Management course enables the delegate to make the best use of resources available, understand reports and plan for future activity of the call centre. Every business offers a set of products and services for their customer base required to understand the importance of call centre management.
Overview
Course Content
Plan and manage the resources of call-centre
Provide feedback and encourage
Develop and meet the performance goals
Prerequisites
Target Audience
This course is also ideal for the following audience:
Delegates Will Learn How To
Best Practice Training is an independent provider of project management and IT service management training courses.
Since our formation in 2011, we have successfully delivered training courses to both the public and private sectors throughout the UK and internationally.
Our Values
Our main goal is to make a positive difference to your organisation. What you learn should have a direct, lasting impact on your future at a business and personal level. How do we achieve this?
Who We Are?
Best Practice Training is an independent provider of project management and IT service management training courses.
Since our formation in 2011, we have successfully delivered training courses to both the public and private sectors throughout the UK and internationally.
What We Aim to Do?
We aim to have enduring relationships with our customers. Best Practice Training provides authorised certification from highly reputed certification bodies.
What matter to us is teaching to bring real and long-lasting benefit to your work. Our main objective is to provide the highest quality of training so that you can enhance your career in your industry.
What Do We Provide?
Best practice Training provides you with a large variety of professional courses to help you develop your skills. We will help you to implement learned skills effectively in your business.
The variety of courses that we deliver range from Project Management, Technical IT, Systems Architecture, Business Skills, Cyber Security and much more.
This Customer Service Practitioner apprenticeship will support you in delivering high quality service to customers, including one-off or routine contacts, dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, aftercare, service recovery and ga...
Call centre training is essential to the growth of any business that works with customers through phone calls. Our call centre training course will cover what you and your candidates need to be the best front for your organisation.
Improve your communication skills by learning great customer service techniques for both in person and digital! This course will enormously benefit any employee which deals with customers directly. It's so easy, just pay for your course online and start training!
To develop effective telephone skills, including dealing with sensitive issues over the telephone.
Excellent customer service depends on the attitudes and skills of the individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer’s perspective.
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