This Call Center Training course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay.
This Call Center Training course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
Each phone interaction has elements of sales and customer service skills, which we will explore in detail during this energizing and practical workshop.
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i-Fundi are pioneering leaders in employment and skills development as a learnership training provider. As one of the first organisations accredited to run learnerships in South Africa, i-Fundi has been at the forefront of innovations in career development for nearly two decades.
In 2005, we were selected by the Department of Labour to serve as an Employment and Skills Development Agency to scale up the roll out of learnerships. We have also been part of the dti’s Monyetla Work Readiness Programmes since its inception in 2006.
Over the last 15 years we have developed a state of the art online learning system, systems and procedures for large-scale learnership management and multi-sector programme offerings.
Effective mentoring and coaching skills are the drivers of any successful workplace training and development programme. In today’s workplace, these essential skills contribute to building stronger organisations that are equipped with resources to strive for work performance and enhanced job skill...
Customer Service training is offered by Mashite Academy. Quality learning is not just about memorizing information or completing tasks, but about developing the ability to think critically, solve problems, communicate effectively, and adapt to changing circumstances.
Monitor Handling of Customers by Frontline Customer Service course is offered by DCK Training Institute. DCK Training Institute is the only place where you can find the best customised professional skills training and development that suites your needs.
Skills Excel Training Institute provides call centre training, the course you’ve been looking for all this time. We will help you to learn about the duties of a call centre agent.
The CBPâ„¢ Customer Service Certification program is aimed for professionals who are interested to learn the basics and skills necessary in customer service. This program was developed by highly qualified, professional and passionate consultants with experience in this field.
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