This Call Center Training course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay.
This Call Center Training course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
Each phone interaction has elements of sales and customer service skills, which we will explore in detail during this energizing and practical workshop.
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i-Fundi are pioneering leaders in employment and skills development as a learnership training provider. As one of the first organisations accredited to run learnerships in South Africa, i-Fundi has been at the forefront of innovations in career development for nearly two decades.
In 2005, we were selected by the Department of Labour to serve as an Employment and Skills Development Agency to scale up the roll out of learnerships. We have also been part of the dti’s Monyetla Work Readiness Programmes since its inception in 2006.
Over the last 15 years we have developed a state of the art online learning system, systems and procedures for large-scale learnership management and multi-sector programme offerings.
The famous Helen O’Grady programme is used for corporate training. The Academy offers half day, full day or weekly training sessions to fit into your training needs.
Telephone Etiquette course is offered by Malaikas Education & Resourcing Consultants. A commitment for uncompromised service excellence to empower our people at grass roots, and companies through premier consultancy services, quality education and training.
Customer Service course is offered by Excellent Academy of Skills. Excellent Academy of Skills is a community developer Accredited Training Centre situated in Cape Town CBD and it is known now in City for its high quality and professional training services and community development programs based
Added Advantage Academy recognises the importance of learning and learning skills that will improve your relationships in the modern world. People often find it challenging connecting with others. At Added Advantage Academy we provide the skills to improve communication and manage your time.
Learn to see yourself and your organisation as others see you. Build excellent rapport and utilize easy ways to ensure crystal-clear, positive communications
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