Call Center Training is offered by Premier Workforce Training. Our training solutions are designed to address your business goals by improving customer service, employee safety, teamwork, leadership, business operations and instituting best practices.
DurationCall Center Training is offered by Premier Workforce Training. Our training solutions are designed to address your business goals by improving customer service, employee safety, teamwork, leadership, business operations and instituting best practices.
We understand the importance and relationship between training, profitability and business sustainability. When an organization invests in their employees training and development, they are investing in the future growth and success of the business.
We enable you to focus on growing and expanding your business, while we focus on training and developing your employees.
Mission Statement
We are people builders. Our value-added, collaborative services contribute to improving the—skillsets, productivity, and engagement of employees, customer experiences, workplace safety, and business efficiencies. We are the training and development partner of choice, for businesses.
Vision Statement
We provide businesses with highly engaging, performance-based, and learner-centric training and development solutions. We fervently serve and partner with businesses to create an environment where their employees grow, thrive and are equipped to succeed, thereby, crowning the business with success.
Delivering outstanding customer service is vital to any organization's long-term survival. Our 1-day customer service training course will provide participants with the tools and skills to provide excellent customer service thereby creating a loyal customer base.
In this course, you will explore the background and techniques of customer interactions.
This workshop gives participants new insight into what customers expect and barriers that exist to providing exceptional service. Participants learn their own as well as customer behavioral styles to better interact.
This Professional Telephone Skills Training course is designed to help you learn: the appropriate telephone voice and vocabulary, techniques to create a great first impression and gain client trust through proven communication methods, how to professionally handle irate customers and clients and h...
As supervisors we have to manage occasional or ongoing conflicts. These interactions can impact daily employee management. Understanding our conflict style and the conflict style of others will aid us in handling those interactions.
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