Call Center Training is offered by Premier Workforce Training. Our training solutions are designed to address your business goals by improving customer service, employee safety, teamwork, leadership, business operations and instituting best practices.
DurationCall Center Training is offered by Premier Workforce Training. Our training solutions are designed to address your business goals by improving customer service, employee safety, teamwork, leadership, business operations and instituting best practices.
We understand the importance and relationship between training, profitability and business sustainability. When an organization invests in their employees training and development, they are investing in the future growth and success of the business.
We enable you to focus on growing and expanding your business, while we focus on training and developing your employees.
Mission Statement
We are people builders. Our value-added, collaborative services contribute to improving the—skillsets, productivity, and engagement of employees, customer experiences, workplace safety, and business efficiencies. We are the training and development partner of choice, for businesses.
Vision Statement
We provide businesses with highly engaging, performance-based, and learner-centric training and development solutions. We fervently serve and partner with businesses to create an environment where their employees grow, thrive and are equipped to succeed, thereby, crowning the business with success.
Participants will learn the knowledge, skills, and strategies necessary to become a world-class service provider that will exceed the expectations and demands of your customers.
For 4 weeks, current Managers and Directors will work with you to identify your management style. You’ll learn the latest in Customer Success Management skills and techniques over 4.5+ hours of weekly guided independent study with cutting-edge tools.
Our customer service training program will help you gain critical skills that make a positive impression on current and future customers.
Maintaining strong client relationships can be challenging when what a client requests is beyond the scope of what you are able to offer.
Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining y...
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