Call Center Training is offered by Premier Workforce Training. Our training solutions are designed to address your business goals by improving customer service, employee safety, teamwork, leadership, business operations and instituting best practices.
DurationCall Center Training is offered by Premier Workforce Training. Our training solutions are designed to address your business goals by improving customer service, employee safety, teamwork, leadership, business operations and instituting best practices.
We understand the importance and relationship between training, profitability and business sustainability. When an organization invests in their employees training and development, they are investing in the future growth and success of the business.
We enable you to focus on growing and expanding your business, while we focus on training and developing your employees.
Mission Statement
We are people builders. Our value-added, collaborative services contribute to improving the—skillsets, productivity, and engagement of employees, customer experiences, workplace safety, and business efficiencies. We are the training and development partner of choice, for businesses.
Vision Statement
We provide businesses with highly engaging, performance-based, and learner-centric training and development solutions. We fervently serve and partner with businesses to create an environment where their employees grow, thrive and are equipped to succeed, thereby, crowning the business with success.
For 4 weeks, current Managers and Directors will work with you to identify your management style. You’ll learn the latest in Customer Success Management skills and techniques over 4.5+ hours of weekly guided independent study with cutting-edge tools.
Learn the processes and techniques that build strong customer relationships, including evaluating your ability to manage your daily interactions with others.
In this course, you will explore the background and techniques of customer interactions.
This Professional Telephone Skills Training course is designed to help you learn: the appropriate telephone voice and vocabulary, techniques to create a great first impression and gain client trust through proven communication methods, how to professionally handle irate customers and clients and h...
Maintaining strong client relationships can be challenging when what a client requests is beyond the scope of what you are able to offer.
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