Call Center Training: Sales and Customer Service Training for Call Centers

Sales and customer service call centers provide businesses with a convenient and effective way to directly communicate with current and potential customers.

The Sales and Customer Service Training for Call Centers course is designed to help your call center staff acquire the skills to provide every caller with the best service possible.

This 3-day workshop covers the following topics: verbal communication skills ( tone, cadence, pitch), questioning and listening skills, how to say “no” and deliver bad news, negotiating skills, techniques to maximize positive impact on current and potential customers and much more.

This comprehensive and valuable training course is now available across the U.S., including Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Houston, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, San Antonio and Seattle.

Your Learning Outcomes

After completing this course, participants will have learned to:

• Understand the nuances of body language and verbal skills, which are so important in conversations that do not have a face-to-face element

• Learn aspects of verbal communication such as tone, cadence, and pitch

• Understand the importance of customers

• Demonstrate an understanding of questioning and listening skills

• Acquire comfort with delivering bad news and saying no

• Learn effective ways to negotiate

• Understand the importance of creating and delivering meaningful messages

• Use tools to facilitate communication

• Realize the value of personalizing interactions and developing relationships

• Practice vocal techniques that enhance speech and communication abilities

• Develop active listening

• Use personalized techniques for managing stress