In today's rapidly changing and unpredictable economy, businesses continually strive to deliver consistent, positive customer experiences that align with their brand. Call centers play a crucial role in providing consumers with the support and guidance they need, making them an essential component o
DurationIn today's rapidly changing and unpredictable economy, businesses continually strive to deliver consistent, positive customer experiences that align with their brand. Call centers play a crucial role in providing consumers with the support and guidance they need, making them an essential component of any customer service strategy.
Invest in our customer service training courses and empower your team with the knowledge and attitudes necessary to deliver exceptional service. A top-notch call center can significantly enhance your company's image while strengthening customer relationships. By understanding your clients through their interactions with your call center, you can tailor your services to meet their needs, ultimately driving customer satisfaction and boosting your bottom line, while reducing customer complaints.
Don't miss this opportunity to transform your call center into a strategic asset that sets your organization apart from the competition. Sign up for our HRD Corp Claimable customer service training courses today and witness the remarkable impact of exceptional customer service excellence on your business success.
Learn Effective Customer Service Skills with Training Asia in 2023.
Excellent customer service goes beyond fulfilling the customer’s needs. When a customer requires assistance with a product or service, they expect a customer service representative to understand the product and respond with prompt action. You can exceed the customer’s expectations by helping them with their issues in a timely, solution-oriented, and friendly manner. You will create value for your organization by deploying these skills that you have developed through our customer service training courses.
Demonstrate practical ways you can hold on to your valuable customer base and win repeat business with our HRD Corp Claimable customer service courses. Available as both in-person and live virtual events.
Learning Objectives
Upon completion of this program, participants will acquire these:
Who Should Attend
Methodology
Key Contents
About Us
Based in Malaysia since 2001, we specialise in corporate in-house training and teambuilding events. With over 18 years of experience, we know what it takes to design and deliver quality training solutions. Our extensive network and industry knowledge have led us to conduct training nationwide and across industries. Here are some of our capabilities.
What We Do
Customised Training
Create a training programme as unique as your company. Work with us to target specific issues and achieve objectives at an individual or company-wide scale.
Learning Path
A structured learning approach designed to build your capabilities and advance your career. Develop your skills and competencies for workplace success.
Team Building
Enhance workplace relations. Whether it’s corporate dinners or outdoor excursions, we have the experience and extensive network to plan a successful event.
Personality Profiling
Gain insight into people’s characters and attributes. Identify the trait with the largest influence on job performance for successful career advancement.
Experiential Learning
We create opportunities for participants to learn through reflection on doing. Enter an open learning environment for hands-on experiences that help you grow.
Succession Planning
Identify and develop new leaders. Design a development framework to increase the availability of experienced and capable employees as roles become available.
Group Coaching
We partner with clients to facilitate a thought-provoking and creative process for change. Engage us to discover if group coaching is the solution for you.
With eager anticipation, you enrol in the program and are immediately struck by the immersive, experiential approach to learning. The trainers don't just lecture at you; they engage you in practical exercises and real-world scenarios that hone your skills and reinforce your newfound knowledge.
The aim of this module is to ensure that students understand the importance of customer service in the orgamization. Students will focus on customer service standards, procedures and customer feedback.
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
The handling Customer Complaints Professionally course is offered by KTS College for all skill levels. We provide quality and innovative education and training that enable a diverse student population to achieve its educational goals.
Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work on the computers, but you need to know more about the non-tangibles.
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