Call Centre: Customer Service Workshop

In today's rapidly changing and unpredictable economy, businesses continually strive to deliver consistent, positive customer experiences that align with their brand. Call centers play a crucial role in providing consumers with the support and guidance they need, making them an essential component of any customer service strategy. 

Invest in our customer service training courses and empower your team with the knowledge and attitudes necessary to deliver exceptional service. A top-notch call center can significantly enhance your company's image while strengthening customer relationships. By understanding your clients through their interactions with your call center, you can tailor your services to meet their needs, ultimately driving customer satisfaction and boosting your bottom line, while reducing customer complaints.

Don't miss this opportunity to transform your call center into a strategic asset that sets your organization apart from the competition. Sign up for our HRD Corp Claimable customer service training courses today and witness the remarkable impact of exceptional customer service excellence on your business success.

Learn Effective Customer Service Skills with Training Asia in 2023.

Excellent customer service goes beyond fulfilling the customer’s needs. When a customer requires assistance with a product or service, they expect a customer service representative to understand the product and respond with prompt action. You can exceed the customer’s expectations by helping them with their issues in a timely, solution-oriented, and friendly manner. You will create value for your organization by deploying these skills that you have developed through our customer service training courses.

Demonstrate practical ways you can hold on to your valuable customer base and win repeat business with our HRD Corp Claimable customer service courses. Available as both in-person and live virtual events.

Learning Objectives
Upon completion of this program, participants will acquire these:

• Understand the importance of the calls and service management
• Understand the importance of having customer service mindset
• Develop customer service mindset
• Develop superior communication skills
• Know how to handle difficult customers and situations

Who Should Attend

• This course is suitable for Customer Service Personnel, Front Liners.

Methodology

• Brain-friendly/Interactive Lectures
• Case Studies
• Role Plays
• Games and Simulations
• Video/Audio Presentations
• Interactive and Engaging Learning
• Group Discussions
• Experiential Learning

Key Contents

• Module 1: The Dynamic Call Centre
• Module 2: The Driving Forces Of Call Centre
• Module 3: Customer Service
• Module 4: Creating Customer Service Mindset
• Module 5: Your Customer, Your Greatest Asset
• Module 6: Understanding Customer Needs
• Module 7: Serving Customer Through Effective Communication
• Module 8: Handling Objections
• Module 9: Using Complaints To Create Customers For Life
• Module 10: The Clinic – What Can We Do Better?