Call Centre Management course is offered by Meyiswa Training Academy. These courses are facilitated by competent, qualified trainers and facilitators, and encompass pre- and post- course assessments to ensure that the learners have fully attained the course standards at completion.
DurationCall Centre Management course is offered by Meyiswa Training Academy. These courses are facilitated by competent, qualified trainers and facilitators, and encompass pre- and post- course assessments to ensure that the learners have fully attained the course standards at completion.
The Learnerships take one year to complete and are designed for both unemployed and employed learners. The learners are taken through a comprehensive theoretical programme, together with practical components facilitated through integrated workplace training.
They are evaluated through formative and summative assessments and are required to submit a portfolio of evidence or logbooks to validate that they are capable of implementing what they have learnt in a work environment.
The famous Helen O’Grady programme is used for corporate training. The Academy offers half day, full day or weekly training sessions to fit into your training needs.
By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.
This one-day skills based training course has been designed to ensure that delegates are capable, through practical tips and demonstrations, to collect an account through the use of a telephone.
Customer Service training is offered by Eruditio. We provide quality skills development training and, enterprise and supplier development solutions by partnering with corporate companies across South Africa.
Identify and solve problems related to customer satisfaction and the performance of customer service
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