Call Centre Management & Public Relation course is offererd by CDTFA. The institute strives to deliver exceptional and high impact learning experience with outstanding competences, expertise and skills to compete in the global economic.
DurationCall Centre Management & Public Relation course is offererd by CDTFA. Capacity Development Training for Africa was established to specifically address the increasing huge gaps within the public and private sector human resources skills sets, competences and expertise required to move organizations to the next level.
CDTFA strongly believes that quality and executive training provides working professionals with innovative potential to positively transform their lives, their organization and their communities.
The institute strives to deliver exceptional and high impact learning experience with outstanding competences, expertise and skills to compete in the global economic.
CDTFA offers short executive courses that are specially designed and developed to add decisive value to organizations in terms of relevance and applicability to the market.
We judge our success by the extent to which our delegates / participants perceive that CDTFA has made a significant difference in their organization’s performance.
Capacity Development Training for Africa was established to address the increasing huge gaps within the public and private sector human resources skills sets, competences and expertise required to move organizations to the next level.
CDTFA strongly believes that quality and executive training provides working professionals with innovative potential to positively transform their lives, their organization and their communities.
Our Mission:
Our mission is to deliver skills and knowledge that significantly increase our course participants on the job productivity, thereby enhancing their contributions to the goals of their organization. We judge our success by the extent to which our delegates / participants perceive that CDTFA has made a significant difference in their organization’s performance.
Objectives:
To provide high impact training that adds direct value to individuals and organizations.
To provide innovative programmes which are globally benchmarked to adequately empower participants to meet their individual and organizational challenges.
To impact knowledge through ground-breaking research and wealth of expertise gained from global experience.
Customer Service workshop is offered by Elogin Business Institute for all skill levels. E-Login Business Institute offers next generation education in the field of business and management.
Telephone Skills for Call Centres training is offered by Leading training.This is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.
The famous Helen O’Grady programme is used for corporate training. The Academy offers half day, full day or weekly training sessions to fit into your training needs.
By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.
Customer Service Excellence course is offered by Excellentia Training Solutions. Our vision is to provide unmatched world-class training and skills development solutions in insurance, risk management and finance to our valued customers in Africa and beyond.
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