Call Centre Operations students are introduced to a working contact centre environment. They will understand how the call centre relates to the industry and its function within a corporate structure.
DurationCall Centre Operations students are introduced to a working contact centre environment. They will understand how the call centre relates to the industry and its function within a corporate structure.
Students will become proficient using call centre technology and will apply classroom theory demonstrating skills in communication, keyboarding, sales and customer service in practice situations.
Learning Outcomes
Upon Successful Completion of This Subject the Student Will be Able to:
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Education should be flexible and accessible. Seneca uses various methods of teaching, from in-class lectures and online learning to co-op and field placements with full-time, part-time, and continuing education options.
Join us as we take on the great challenges of our time: rebuilding the economy, equity, and sustainability.
We’re a renewed Seneca, delivering great polytechnic education that combines rigorous academics with practical training across a huge range of careers and professions.
From health care to technology, business to the creative arts, community services to the arts and sciences, we’ll help you get ready to make your mark in the world.
We’re proud of our expert faculty, excellent staff, and outstanding facilities. We have deep connections to industry and offer thousands of co-op and work placements to get our graduates job-ready.
Full-time or part-time, in-person or online, choose the options that suit you. Our sophisticated digital infrastructure has allowed us to adapt to a more virtual world seamlessly.
The Certificate in Social Media Marketing is designed for people like you who desire the skills to use social media platforms in the creation of an integrated marketing plan.
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This seminar focuses, at an advanced level, on contemporary debates in corporate governance, particularly in light of recent North American and international developments.
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This course will get participants ready to capture and document an existing end-to-end process using an extended set of recognized standards for process modeling and mapping.
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