Call Centre Operations students are introduced to a working contact centre environment. They will understand how the call centre relates to the industry and its function within a corporate structure.
DurationCall Centre Operations students are introduced to a working contact centre environment. They will understand how the call centre relates to the industry and its function within a corporate structure.
Students will become proficient using call centre technology and will apply classroom theory demonstrating skills in communication, keyboarding, sales and customer service in practice situations.
Learning Outcomes
Upon Successful Completion of This Subject the Student Will be Able to:
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This is a keyboarding course for students wishing to increase their typing speed to a minimum of 40 net words per minute on straight-copy timings.
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