Call centre training is essential to the growth of any business that works with customers through phone calls. Our call centre training course will cover what you and your candidates need to be the best front for your organisation.
DurationCall centre training is essential to the growth of any business that works with customers through phone calls. Our call centre training course will cover what you and your candidates need to be the best front for your organisation. You will learn about call reviews, tone of voice, call handling techniques, soft skills such as being assertive and how to take calls within policy and procedure!
Our course will also cover the theories and the “why?” of taking calls. You will learn important aspects of how to deal with problems that arise from customers, as well as how to follow a call book. Our call centre training is made for those taking calls within a call centre, whether supervisor or employee.
Training Outcomes:
Learn how to become the best representative of your organisation, when taking calls. You will learn how to deal with difficult situations, gain emotional intelligence and know how to use this to solve problems. You will understand how to use active listening to your advantage and give the best impression of your organisation.
Who Should Attend:
This course is for anyone who deals with customers over the phone within a call centre. If you feel you need confidence and possibly knowledge of the theories and “how’s” of call centre etiquette, then this course is built for you.
Call Centre Training Content:
Career Change Wales (CCW) – Training Academy, is an innovative training provider in Cardiff, South Wales, providing specialised training in leadership training, management, ICT and specialist programme including your ‘Retraining and Upskilling’.
Our training courses are conducted by professionals with practical experience in their expert area of works. Our course modules are designed to suit clients’ requirements.
Our unique selling points (USP) are in delivering our training courses in small group (maximum of 6 person per session) and we are committed.
To quality training to our clients. We are the only training provider in Wales to provide support and advise to customers after they have completed their training with us.
This course will prepare you to work in an environment where customer service skills are highly valued. You will understand different types of customers and different customers’ expectations.
Excellent customer service depends on the attitudes and skills of the individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer’s perspective.
On this course, learners will have the opportunity to learn, develop and practice skills required to make an effective contribution to a contact centre environment. Units in the qualification cover all areas of working in a contact centre including aspects of sales, communication, customer support ...
Your course fees may be reduced based on individual circumstances. For further guidance, please refer to the funding rules or speak to a member of staff.
The first (and lasting) impression many customers form of your organisation is provided by the person with whom they first come into contact. The responsibility for that and many subsequent vital contacts may well lie with some of your least well-trained staff.
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